FixYa Study Finds Apple Smartphones to be the Most Reliable

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Feb 22, 2013.

  1. macrumors bot

    MacRumors

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    FixYa, a site that provides consumer generated troubleshooting tips, today released a "Smartphone Reliability Report" that compares user complaints on smartphones from Apple (iPhone), Samsung (Galaxy), Nokia (Lumia), and Motorola (Droid).

    Based on the reported problems, which come from a database of 30 million users, FixYa assigned a dependability score to each manufacturer. According to FixYa's rankings, Apple products were the most reliable, with the fewest reported problems.
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    Apple received a dependability score of 3.47, a good deal higher than the 1.21 that Samsung received. Nokia and Motorola received scores of 0.68 and 0.13, respectively. To get these scores, the site used 722,558 troubleshooting questions from smartphone owners, normalized the data for relative marketshare, and analyzed the data to determine reliability.
    Of the complaints that were made about Apple's iPhones, battery life was the number one problem, making up 35 percent of user issues. A lack of new features was the second biggest complaint, while no customizability and WiFi problems were also brought up.

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    In the past, battery life has been a significant issue for iPhone owners. Most notably, iOS 5 had bugs that affected battery performance, which Apple later fixed. The iPhone 5 has also had battery issues, particularly when using the phone in areas with a weak signal.

    As for Apple's competitors, FixYa users had complaints about Samsung's microphone and speaker issues, Motorola's touchscreen, and Nokia's load response times.

    Article Link: FixYa Study Finds Apple Smartphones to be the Most Reliable
     
  2. macrumors 65816

    tevion5

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  3. macrumors 6502a

    Feed Me

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  4. macrumors 6502

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    #4
    Now if only Samsung could copy Apple's reliability ...
     
  5. macrumors newbie

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  6. macrumors 6502

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    #6
    [​IMG]
     
  7. macrumors member

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    #7
    In what universe do "Lack of new features" and "No customizability" belong in a measure of Reliability?

    Or did I miss something?
     
  8. macrumors 6502a

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    #8
    And hopefully with no more Forstall we'll see an improvement soon in complaints #2 and #3.
     
  9. macrumors 601

    OrangeSVTguy

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    #9
    The only real issues I've ever had is battery life. I've never had to take an iPhone in for repairs.
     
  10. macrumors newbie

    Joined:
    Mar 5, 2010
    #10
    WIFI... wherefore art thou?

    wifi wifi

    wherefore art thou WIFI?
    iphone Denies thy router and refuses its name;
    AND if thou wilt not work again, be but sworn by me
    And i will throw it against a train...

    ok thats a poor Shakespeare - but seriously each update on my 5 does not fix the crappy wifi connections - I even had to downgrade one access point to WEP just so i can get a better signal 2 rooms away on the same floor.
     
  11. macrumors 601

    OrangeSVTguy

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    #11
    Guess 30 million people don't know how to jailbreak lol.
     
  12. macrumors 68000

    1080p

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    #12
    I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II.
     
  13. macrumors 68020

    Squilly

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    #13
    I doubt I'm the only one thinking this but that's 3.47 out of 10?
     
  14. macrumors 65816

    tevion5

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    #14
    Can't connect wifi? With an apple device? Broadcom hardware is hands down the most reliable stuff I've ever used. My mac and iPhone outperform all my other devices for ease of connection and even range. All these monsters with big visible antennas and my MacBook Pro gets a better range than almost all of them.

    If you need need connecting wifi, I think you need help with a lot of things.
     
  15. macrumors 6502a

    phillipduran

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    #15
    Probably because Apple follows the KISS method instead of appeasing the innovate crowd.

    Keep it simple, make it work.
     
  16. macrumors 68020

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    #16
    Yeah ,thats not a phone.
     
  17. macrumors 6502a

    phillipduran

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    #17
    Is that rocking from side to side from the massive size of that huge phone? :D

    ----------

    That's no phone. . . :confused:

    I've got a bad feeling about this. ;)
     
  18. macrumors 6502

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    #18
    No, it's just an aggregate stat based on market share and other factors.
     
  19. macrumors 68020

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    #19
    Yet iPhone 5 demand remains "low" blah blah blah.... :rolleyes:
     
  20. sza
    macrumors regular

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  21. macrumors 65816

    Nightarchaon

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    #21
    Ya hearing this APPLE ?? add 3mm and a few grams to the thickness and weight of the next phone and double the damn battery life.

    break that anorexic cycle

    ----------

    Until the battery runs flat around midday, then it just sits there
     
  22. macrumors 65816

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    #22
    You'll never see this story on Yahoo. Right now all the Apple news stories are just "hit pieces" to drive down stock price until the big boys "put targets" are realized. Never mind the facts....Apple is bad, doomed, SJ was the whole company, etc.
     
  23. macrumors regular

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    #23
    The higher dependability score for Apple should not be surprising to anyone who has ever handled a samsung phone.
     
  24. macrumors 68040

    tech4all

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    #24
    Actually...it is. Big. But it is.

    And Apple copying Samsungs innovation then we have a winner! :D
     
  25. macrumors 603

    apolloa

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    #25
    Let's see, an alarm that stopped working because of an iOS bug and then a do not disturb mode feature that stopped working because of an iOS bug and Apple simply said don't worry, it'll work again after a week!
    And then we have bluetooth reliability problems and other iOS bugs like the security hack flaw.
    Actually to be fair, the hardware is normally ok so long as the glass doesn't break, but Apple has managed to successfully implore bugs and flaws in a lot of it's iOS releases since it was first launched.

    Yeah, it's reliable. :rolleyes: but this report seems to be guess work or results generated form a very small sample base.
     

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