For those who preordered a ATT note 3

Discussion in 'Alternatives to iOS and iOS Devices' started by mellofello, Sep 18, 2013.

  1. macrumors 6502a

    Feb 1, 2011
    Typical underdelivering ATT pre order. My ship date was stated as 9/11-9/13

    Here is a transcript from a online chat

    Evelyn: I have located your order placed on 9/6/13 for a Samsung Note 3.0 Black phone.
    Evelyn: We have sold out of the device and are waiting for additional inventory. Unfortunately, we do not have an anticipated delivery date as inventory levels vary from day-to-day. You will receive an e-mail from us when your item has shipped.
    Evelyn: I apologize for the inconvenience.
    oliver: Is it based on when I ordered because I preordered day 1?
    oliver: Will it be based on first order first shipped basis?
    Evelyn: Your device has been ordered during a special pre-order event. Pre-ordered devices are processed on a first-come, first-served basis. We will notify you by e-mail when your device has shipped from our warehouse.
    Evelyn: Is there anything else I can help you with today?
    oliver: No indication of when you are expecting more stock?
    Evelyn: No, I am sorry, however, our inventory changes on a daily basis.
    oliver: ok
    oliver: thank you
    Evelyn: You are very welcome, Mr. Byrd.
    Evelyn: Is there anything else I can help you with today?
    Evelyn: I have not heard from you in awhile. Would you like to continue to chat?
    oliver: Please do not put up estimated ship dates that you cannot honor in the future. I would have been Happy if given a date for further out, but receiving it early. As it stands this is a bad customer experience.
    Evelyn: Sure, I can understand why that’s important to you.
    oliver: Can you change my shipping to expedited?
    Evelyn: I am sorry that you have had an unpleasant experience. I hope you will give us another chance to demonstrate our commitment to excellent customer service.
    Evelyn: No, I am sorry. Once an order has been placed, we are not able to make any changes to it.


    ATT botched my iphone 5 preorder so bad that I would still be waiting for it had I not located, a local store that had some in stock. I don't know why I am so surprised when they do it again.
  2. macrumors 68030


    Apr 26, 2010
    Location: Location:
  3. macrumors member

    Sep 6, 2013
    Not quite sure why you're so upset? I pre-ordered day one as well - Att website said expected delivery 10/1 prior to adding to the cart.

    Sure, they had an "estimated" advanced ship date (mine had it too) - but the phone didn't even have FCC approval until like 9/11. So, no way we'd have it that day (or even two days later).

    I'd assume the early ship date was a placeholder and you'll get your phone approx 10/1.
  4. macrumors 65816

    Jan 8, 2009
    Come on dude. No way this was ever going to be shipped by 9/13. It was always a 10/1 delivery. :rolleyes:
  5. thread starter macrumors 6502a

    Feb 1, 2011
    Just anxiously awaiting it lol.


    My buddy works for att so hopefully I will score one sooner. Time will tell.
  6. macrumors 65816


    Jul 2, 2008
    DFW, Texas
    i got all giddy too with the early date but was very skeptical.

    i heard a lot on these forums that att actually has been very good with pre-orders and beating the expected ship dates so i am still holding out hope that it will be before october 1st but wont be disappointed if not.

    waiting patiently.

    only thing i am in a hurry for is trading in my s3 before i crack the screen even more lol

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