Typical underdelivering ATT pre order. My ship date was stated as 9/11-9/13 Here is a transcript from a online chat Evelyn: I have located your order placed on 9/6/13 for a Samsung Note 3.0 Black phone. Evelyn: We have sold out of the device and are waiting for additional inventory. Unfortunately, we do not have an anticipated delivery date as inventory levels vary from day-to-day. You will receive an e-mail from us when your item has shipped. Evelyn: I apologize for the inconvenience. oliver: Is it based on when I ordered because I preordered day 1? oliver: Will it be based on first order first shipped basis? Evelyn: Your device has been ordered during a special pre-order event. Pre-ordered devices are processed on a first-come, first-served basis. We will notify you by e-mail when your device has shipped from our warehouse. Evelyn: Is there anything else I can help you with today? oliver: No indication of when you are expecting more stock? Evelyn: No, I am sorry, however, our inventory changes on a daily basis. oliver: ok oliver: thank you Evelyn: You are very welcome, Mr. Byrd. Evelyn: Is there anything else I can help you with today? Evelyn: I have not heard from you in awhile. Would you like to continue to chat? oliver: Please do not put up estimated ship dates that you cannot honor in the future. I would have been Happy if given a date for further out, but receiving it early. As it stands this is a bad customer experience. Evelyn: Sure, I can understand why thats important to you. oliver: Can you change my shipping to expedited? Evelyn: I am sorry that you have had an unpleasant experience. I hope you will give us another chance to demonstrate our commitment to excellent customer service. Evelyn: No, I am sorry. Once an order has been placed, we are not able to make any changes to it. ATT botched my iphone 5 preorder so bad that I would still be waiting for it had I not located, a local store that had some in stock. I don't know why I am so surprised when they do it again.