Found an AppleTV v2 Bug

Discussion in 'Apple TV and Home Theater' started by Carlos E, Feb 16, 2008.

  1. macrumors 6502

    Carlos E

    Joined:
    Jun 30, 2007
    Location:
    NYC
    #1
    I just got off a 2 hour call with Apple support. Even though there isn't iTunes Music store phone support after an hour and a half they eventually gave me to someone who works in the iTunes service department.

    If you have an @aol.com email address as your Apple ID, you cannot log onto the iTunes store on the Apple TV. The technician told me it's a bug they did not come across during testing and they're working now trying to resolve it. He said they're not sure if it's on the server side or if it's the v2 firmware.

    He said it looks like we'll be getting a 2.0.1 update very soon to resolve the issue.
     
  2. Administrator

    Doctor Q

    Staff Member

    Joined:
    Sep 19, 2002
    Location:
    Kepler-452b
    #2
    I'd love to hear the explanation once they figure it out.
     
  3. macrumors 68020

    theBB

    Joined:
    Jan 3, 2006
    #3
  4. thread starter macrumors 6502

    Carlos E

    Joined:
    Jun 30, 2007
    Location:
    NYC
    #4
    That is the issue. I was on the phone with the department that converts the account. They tried and it did not work. The article posted is not working and that's what they're researching.
     
  5. macrumors 68020

    theBB

    Joined:
    Jan 3, 2006
    #5
    Oh, I see. Double bug... :)
     
  6. macrumors 6502a

    Joined:
    Sep 20, 2005
    Location:
    Southeast of Baltimore, USA
    #6
    I had the same problem but ...

    I typed it in three times with no luck. Then with itunes on the Mac running, I logged into the itunes store (just to test it and make sure it was working and I had the right password). I looked up and damn if the apple tv didn't accept the last password attempt and allow me to rent a movie.

    Give it a try, my fingers are crossed for ya. By the way, the rental looked great!! (HD)
     
  7. thread starter macrumors 6502

    Carlos E

    Joined:
    Jun 30, 2007
    Location:
    NYC
    #7
    Maybe it's fixed now. I tried at 11am.
     

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