Freezing MBA out of the box !!!

Discussion in 'MacBook Air' started by Ziad, Nov 21, 2011.

  1. macrumors newbie

    Joined:
    May 14, 2011
    #1
    Hi ,
    I recently purchased a refurbished Macbook Air 13 inch 2010 model for 899$ and it arrived today, youhouuuu ... (this is the first Macbook I buy)
    Buttttt ... during the 3 hours I have been using it, it freezed like 5 times :S does anyone have any solution or tips please
    I will schedule an Appointment at the Genius Bar for tomorrow , fingers crossed !!!
     
  2. macrumors 6502

    Joined:
    Apr 25, 2011
    #2
    Well what kind of applications are you running on it? If it is just light programs, such as web browsing and iTunes, there may be something wrong and you should take it in.

    But without more info, it's kind of hard to say anything. If you're close to an Apple store, your best bet is to just take it in and see what they have to say.
     
  3. macrumors 6502

    Joined:
    May 6, 2008
    Location:
    Raleigh, NC
    #3
    I agree... unless you are running some very bizarre applications, it shouldn't be freezing. A frozen Mac is a very rare occurrence.
     
  4. macrumors 6502a

    johnhurley

    Joined:
    Aug 29, 2011
    #4
    Good luck ... if I were you I would also take some video if you can of it freezing before you go to the store to show the genius.

    Murphy's Law would say that it may work while you are in the store and start misbehaving immediately after you are out the door.

    What does an apple store with a NEW refurb coming in the door ( a 2010 ). They probably don't give you a new 2011 would they? ( Hoping for you that they do but ... probably not likely ).
     
  5. macrumors 65816

    Joined:
    Jan 5, 2011
    #5
    That is completely abnormal. I've had mine freeze twice in 6 months.
     
  6. macrumors 603

    thekev

    Joined:
    Aug 5, 2010
    #6
    If the genius bar isn't of any help, I would suggest you return/exchange it early. There is no reason to keep something that might become a long term headache. This is quite unusual, but it could happen to any computer. Did it bring up the kernel panic window telling you to reset?
     
  7. macrumors 6502

    Joined:
    Nov 2, 2006
    Location:
    NY
    #7
    ^ My thoughts exactly. :) Good luck! If there's anything wrong with my 'new' computer, even if it's something relatively minor but have the 'potential' to cause me headaches, I usually just return it for a new one.
     
  8. thread starter macrumors newbie

    Joined:
    May 14, 2011
    #8
    Thank you all
    I have an appoitment at the Genius Bar today at noon , will keep you posted ;)
    The first freezing occured when i was registering it with apple even before i started using it !!!
    And after all i was using was mail and safari, nothing weird...
     

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