Hi there First time poster here - be gentle, people! My OH ordered a MBA 13 this weekend and was told "no problem" when she asked if it would be possible to have a French Canadian keyboard. Card duly charged she waited with baited breath for the arrival of the dream machine that would replace her ancient iBook. However this morning, four agonising days later, she got a call from Apple instead, saying they weren't able to customise the keyboard after all. She's understandably devastated. Sales staff she's talked to don't seem able to deviate from their rather regimented procedures and customer services seem disinterested. Just wondering has anyone in the UK managed to get Apple to provide a computer intended for a different locale? Surely someone at Apple UK is willing to go the extra mile for her? Any suggestions / experiences would be very welcome!