From "Preparing for Shipment", back to processing

Discussion in 'iMac' started by painless6505, Dec 26, 2012.

  1. macrumors newbie

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    #1
    This makes me sad. Is this normal? 27" imac order was preparing for shipment for 4 days, now gone back to "processing".
     
  2. macrumors regular

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    #2
    i dont think anything can be considered normal judging by the way this whole shipping things going. id call apple to atleast see whats up...cant hurt..Not like you dont have a legit reason
     
  3. Dutch1576, Dec 26, 2012
    Last edited: Dec 26, 2012

    macrumors newbie

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    #3
    The exact same thing just happened to me about an hour ago. My order was placed on 12/1 at 7am (EST), and switched to "Preparing for Shipment" on Sunday, Dec. 23rd, and just about an hour ago it switched back to "Processing Items".

    I'm on the phone with Apple now and they stated that they do not see any anomalies with my order. They have me on hold and are checking with some other department to confirm what may have caused the change.

    UPDATE:
    Just hung up with customer support, they basically stated that they could not see any anomalies with the account and\or order status. They confirmed that charging verification was completed this past weekend, and there were no issues whatsoever which would have delayed the order process. I spoke with someone named "Tom". Tom stated that his management was going to touch base with the group responsible for the online order portal to ensure that they are not experiencing any issues related to an error that would cause the status to revert to an earlier state. The good news is that he confirmed that my order is still slated to ship between January 2nd through the 8th. That has not changed whatsoever. Tom also stated that the order "should" switch to a "Preparing for Shipment" status within the next day or so. I have a feeling that they jumped the gun with certain orders ahead of schedule causing an inadvertent change to the order status.

    Tom also encouraged anyone experiencing any similar issues to call and confirm the order status. However, after an hour on the phone being placed on numerous spurts of "hold", there was not a direct answer provided as to what would have caused a reverting of the order status.
     
  4. macrumors member

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    #4
    I had the same thing happen!

    Evening of the 24th it changed to "Preparing...", then late today it changed to "Processing..."

    I'll sleep on it & see if I wake to good news!:rolleyes:
     
  5. macrumors regular

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    #5
    same thing just happened to me as well, just called apple and they said theyve been having computer glitches and this has been happening a lot to a lot of customers but nothing has shipped, just a false alarm...lol....wow.
     
  6. MeFromHere, Dec 27, 2012
    Last edited: Dec 28, 2012

    macrumors 6502

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    #6
    Mine changed to "Preparing for Shipment" on December 25, and today it's back to "Processing".

    Credit card hasn't been charged.

    Update Friday Dec. 28: the iMac shipped from China today. Due to arrive on January 3 or 4!
     
  7. macrumors member

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    #7
    This morning I'm back to "Preparing for shipment". :)
     
  8. macrumors newbie

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    #8
    Mine just changed back to "Preparing for Shipment" this morning. This is very peculiar.
     
  9. macrumors newbie

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    #9
    Talked to apple this morning; but they couldn't explain it. My order is still "Processing".
     
  10. macrumors member

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    #10
    Mine was "preparing for shipment" since 4 days. Now it's processing again?!
    Ordered November 30th.
     
  11. macrumors member

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    #11
  12. macrumors member

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    #12
  13. macrumors member

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    #13
    I had the same ****, so annoying! Mines still in Processing.
     
  14. macrumors 6502

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    #14
    Same here. Preparing for shipment on December 25, and now it's Processing Items again :mad:
     
  15. macrumors newbie

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    #15
    Can maybe see a trend here....is everyone who this has happened to today from Europe?
     
  16. macrumors regular

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    #16
    This is just ridiculous. Upset on your behalf.
     
  17. R-Flow, Dec 28, 2012
    Last edited: Dec 28, 2012

    macrumors member

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    #17
    I posted this in the UK & EU 27 inch Delivery Thread:

     
  18. macrumors member

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    #18
    Have a look in the spreadsheet https://docs.google.com/spreadsheet/ccc?key=0AlEmmsf8GxV9dE1EQnFzWGpidFduY1Qxb2ZYUFZTQ2c#gid=0

    All reverted orders are from Europe

    ----------

    Can you add your details to the spreadsheet please: https://docs.google.com/spreadsheet/ccc?key=0AlEmmsf8GxV9dE1EQnFzWGpidFduY1Qxb2ZYUFZTQ2c#gid=0
     
  19. macrumors member

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    #19
    Another back to processing here. Ireland ordered Nov 30

    Was quite excited. Thought it was nearing the end :(
     
  20. macrumors member

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    #20
  21. macrumors G5

    Macman45

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    #21
    At least you got there...I've been in processing since the 14th...I'm not expecting mine until week 1 January, but I have just mailed my Apple Guru...Will post back if I get anything meaningful..
     
  22. macrumors member

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    #22
    Just got of the phone with Apple, for starters, the guy on the phone didn't had a clue what he was talking about.

    He said that changing from preparing for shipment to processing happens quite a lot.

    After a whole explanation from the dude that it was a new product etc etc i hung up the phone with him guaranteeing that it will be here before 8 januari (last day of the delivery window)

    ...
     
  23. macrumors member

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    #23
    That's in direct conflict with what I heard from the lady at Apple. She specifically said it's highly unusual for that to happen. She and her supervisor had no idea what the reason was, but did assure me my iMac would arrive on or before January 7.
     
  24. macrumors member

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    #24
    That says enough of the quality of the dutch employees from the Apple online store right ;)

    To be honest i really think those people have no idea what they are talking about or are just real poorly informed by Apple..
     
  25. macrumors 6502

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    #25
    Mine just changed back into Preparing for shipment
     

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