Funny Applecare Story

Discussion in 'MacBook Pro' started by richard4339, Jan 28, 2007.

  1. richard4339 macrumors 6502a

    richard4339

    Joined:
    Sep 6, 2006
    Location:
    Illinois
    #1
    So, I've had my MacBook Pro now since October, and its been doing some interesting things; namely, it has a backlight flicker, and random icons disappear from the dock and other areas.

    I called Applecare yesterday and asked them. They thought the backlight was a memory issue and walked me through resetting the PRAM (didn't fix it, so the Knoxville Apple Store will be seeing me soon), but even better, the rep actually told me to install Norton Antivirus. He said that while there are no known viruses, there is spyware that has made it through.
     
  2. phungy macrumors 68020

    phungy

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    FL/NY/TX
  3. richard4339 thread starter macrumors 6502a

    richard4339

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    Sep 6, 2006
    Location:
    Illinois
    #3
    Yep, I was actually told to install Norton because Macs had spyware.
     
  4. isleofjib macrumors regular

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    Jan 21, 2007
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    CT
    #4
    anyone have more info on this? is it true? what is the threat?
     
  5. richard4339 thread starter macrumors 6502a

    richard4339

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    #5
    My guess is that it is not entirely true. There are things that can happen to Macs, but who knows.
     
  6. isleofjib macrumors regular

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    Jan 21, 2007
    Location:
    CT
    #6
    i would agree, but why would applecare tell you that? i'm sure that if there was anything "in the wild", something would have been said about it. but still, makes me nervous. if there are now these kind of threats on macs, it would really suck.
     
  7. compuwar macrumors 601

    compuwar

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    #7
    Ok, what's funny about it? While I certainly wouldn't be advocating massive installs of anti-malware at this point, there are Trojans and spyware for the Mac and OSX.
     
  8. isleofjib macrumors regular

    Joined:
    Jan 21, 2007
    Location:
    CT
    #8
    how do you get rid of any spyware you might get on a mac? i've never seen any anti-malware programs out there. (not counting anti-virus). how would you know if you have it?
     
  9. richard4339 thread starter macrumors 6502a

    richard4339

    Joined:
    Sep 6, 2006
    Location:
    Illinois
    #9
    "Funny Applecare Story" was probably a bad title, I was simply amused by that suggestion.

    More than likely, at some point soon, I'm going to back up my documents and just reformat the thing. I'd like to install Boot Camp anyway, and my drive isn't partionable ATM.
     
  10. e12a macrumors 68000

    e12a

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  11. Sun Baked macrumors G5

    Sun Baked

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    May 19, 2002
    #11
    Probably just wanted to sell some 3rd Party Support later, after the Norton Virus creates its performance and stability problems.
     
  12. compuwar macrumors 601

    compuwar

    Joined:
    Oct 5, 2006
    Location:
    Northern/Central VA
    #12
    There *are* in the wild Trojans and keyloggers, there *are not* in the wild viruses or worms. Pretty much all the installs to date haven't taken advantage of any of the patched overflows, but social engineering to get a user with admin rights to install them. I'd expect some of the older worms (such as lion) to be easily portable, but fortunately other than the WiFi thing and a kernel update that took way too long Apple has been relatively good at fixing overflows. However, if QuickTime keeps up its security update record this year, I'm uninstalling it!
     
  13. AlexGFX88 macrumors member

    Joined:
    Jan 12, 2007
    #13
    Hey! I bought my MacBook Pro from knoxville too :-D

    Theres a hot chick there that works the counter, tell her I said hi :p

    -Alex
     
  14. holamiamigos macrumors 6502a

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    Aug 10, 2006
    #14

    yup me too
     

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