I'm still only getting slightly closer by the day to this self imposed edge of mine, the edge is tommorow, but anyway, I will let myself loose and start by asking this question: Who has had a problem with apple quality? I mean having an ibook with a bad paintjob or something that cracked, etc. Let's talk about this, as I mean I think apple has a SERIOUS quality problem here. Things that come to mind are the iMac crooked screens, improperly mounted LCDs, cracked computers, tons of cosmetic problems, noisy g4s, etc. Think about it. Does your pro keyboard have sharp edges? Have you had your pro mouse replaced because the cable went bad? Speak up! What did apple do about it? Are you still trying to get a problem solved? Are any of your friends suffering? I bring this forward because I've been having a tremendous problem with my apple hardware, this including a dual 800 g4, a cinema display, pro speakers, and whatnot. From pretty much day 1 I've had problems, the first time I started OS X it went corrupt, etc. There are 3 most notable problems: I've had several keyboards replaced because they had bad plastic, stopped working, or other problems, and several mice replaced. While I still have a set of pro keyboards that work, all of my mice (including the one I currently use) have problems. That includes every replacement (duh). So anyway, let me describe the Quality "oops"es that I've experienced: The cinema display, a replacement to my original one, has these huge faded regions on the sides, and about 10-20 dead pixels, 5 are very obvious. The G4, I received with the front handle/right side screw stripped. There was a scratch on the handle, when I went on to inspect, as the weeks went by, cracks started appearing around several other screwholes on the side panels. WTF? I called apple angry about this, they said it was "customer abuse", finally they give me some info, I take it to a service center, and they replaced everything but the plastic. grrr. The original HDD was defective, it grinded against the top of it's casing. The new one, while better, makes this annoying vibrating like sound when it seeks. The superdrive, came with a beige tray, though machines that were older than mine had black trays. An instant turnoff. I didn't really care about it though, until I noticed itunes only rips CDs at 4x and I've had a number of coasters. The fans... Grr. This is another annoying one, one day the fans started going full blast, and they've pretty much been the same ever since. Even with thorough cleaning. The machine sounds even noisier than some of those new G4s. I could go on and on, like the pro speakers that I bought for the G4 no longer work, and at one point the machine would seriously mess up when I plugged it in. So I ask apple for a replacement, what do they do? Some jerk decides to tell me this wasn't grounds for replacement. What is grounds for replacement? Do I have to take a sledge to my machine to make it replacable? Oh yeah, there's one more. After 3 days of uptime (I run this thing as a webserver for my mud and such), CRASH! It used to be a kernel panic, but lately after numerous reinstalls of the os, etc, it just locks up. So I've tried pretty much everything. One point I emailed firstname.lastname@example.org, and got a reply some time later (by phone) from some guy at executive relations who said I would, in no way, get a replacement g4. Not even the display! Why can't I have a computer that works right? So I've been trying at this for over a year now, and am getting fedup, my mom's angry about it, I'm angry because sometimes my computer doesn't work right, a certain guy in executive relations is getting angry and when I spoke with someone at customer relations, with my friend (a sorta free-time employer of mine), he called my friend, and left a message on his voicemail talking about how he had absolutely no right (since he wasn't the owner) to be discussing my computer! This jerk finally, after I try some more, decides to set things so I can only talk to him regarding my computers! And tells me no matter what I do "apple" has made their decision. Short of hiring a lawyer, everything to date has failed. I'm working on getting around it, but meh. So anyone want to talk about their apple horror stories?