I have been dealing with Apple on my 20" G5 since I bought it. First the HD went out and they refused to allow me the opportunity to recover it (at my cost). I was rudely told 'read your contract, we own it when we ship a new part to you." I called corporate and thought that was taken care of, NO! In June, October, and just recently, my system won't shut down and will not boot up. After countless calls to techinical support (half of which i didn't understand due to language barriers) I finally call customer support at corporate again. If I plug in my I-sight (external) into the firewire socket it wipes out my external HD (which I bought after the first mishap). They sent a technician for an 'in-house' repair to replace my logi-board. It worked worse after he replaced it. Four hours after he told me that he had to contact Apple to have them send out new Logi-board and blutooth card. My I-sight still does not work and the same thing happens to my external HD. My system is WORSE after the repair then it was before. My question is this; Is it my Karma or have others had difficulty with the G5? Apple is refusing to replace it. I would think the money they spend on new parts and in-house technician costs would eventually cost more than a new machine. One thing is for sure, I WILL NEVER BUY, NOR RECOMMEND AN APPLE TO ANYONE. Maybe this is an isolated incident, but their customer service doesn't help their cause any! Anyone have Steve Jobs personal e-mail?