G5 iMac Superdrive problems

Discussion in 'Macintosh Computers' started by lucius, Nov 11, 2004.

  1. lucius macrumors member

    Joined:
    Jun 19, 2003
    Location:
    Atherton, Manchester
    #1
    Ok, so my shop customised 17" G5 iMac arrived a couple of weeks or so ago. I tracked it all the way from China to the UK - amazingly it all worked when I took it out of the box... until I tried to burn a CD. The machine made the most awful humming/vibration that sounded like a cross between a washing machine and a hair dryer. It could be heard in a different room. I quickly realised this was not something Jonathon Ives would design into the iMac :O

    The first disk burned but subsequent disks won't even burn, they just fall over after an interminable wait with some random error.

    I am not massively happy, has anyone else had problems like this? I am going to phone Apple tomorrow. Will they send a replacement drive out or will they courier the whole thing into base (I ordered it through the Uk Apple Store)?

    Lucklily I have my trusty old G4 Powerbook but still, the damn iMac wasn't cheap.
     
  2. Macmaniac macrumors 68040

    Macmaniac

    #2
    Have them send you the drive, its not that hard to replace, it sounds like your drive is a dud.
     
  3. lucius thread starter macrumors member

    Joined:
    Jun 19, 2003
    Location:
    Atherton, Manchester
    #3
    Yeah it does. I phoned them form work but needed to be at my iMac apparently for them to do some diagnostic stuff. I tried phoning after work but after been queued on hold for 25 minutes hung up. I will try them on Monday if I can get home before 6pm.

    I did try the new Apple support chat client - where you get a chat window with an Apple support agent. That was going well until, while looking for the order date of my iMac in my in box, he terminated the chat because I had not responded (in 10 seconds or something stupid). So that's a good technological idea that needs some more work before prime time.

    Hopefully they'll just send me out a new drive in the post - I can live without burning for a while.

    Shame, otherwise I'm really pleased with the iMac.
     
  4. Solafaa macrumors 6502a

    Solafaa

    Joined:
    Jul 15, 2004
    Location:
    Daddy said not to talk to strangers
    #4
    I feel your pain,i got me a new G5 iMac and i use an adapter insted of a convertor and there was a big BANG. Everything is working tou :)

    Tip: If you can afforde it always get an external burner, it sbeen so long since i late used an internal one, i just like the more. Its easy to to replace it just make sure you get some info online first.
     
  5. neilrobinson macrumors 6502

    Joined:
    Aug 21, 2004
    Location:
    Perth, WA, Australia
    #5
    :rolleyes: yeah done that kinda thing far to many times! glad the mac is fine, as well of you of course.

    warning: 12 volt fan in a 240 volt plug... very fast for like 1/10 second, melt, smoke, electric shock, no fan left.
     

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