First they tell me my ram are S*** and try to fleece me, then they tell me that i am dreaming that RSD is a real problem, then they admit the problem and sends the UPS man to the wrong address, Then they can't find my UPS dispatch so I can sort it out, Then they won't give me a c***ed genius appointment to turn it in because its not their fault times get 'booked up' at 9pm the day before, they obviously want to con us out of another 79 pounds on top of the original 500 quid they asked of me! APPLE in the UK SUCK so bad! Finally after being really mardy, they said... Do you want to take it to the shop 5 minutes away from you? I called them up and they said, no problem, but we have lots of faulty computers, so its going to take about 2 weeks. Guy was really nice and I am quite sure he is not going to start his sentence with... you don't have apple ram, fork over 500 pounds please. In your FACE apple. what sort of customer service you call this eh? Will update after i visit the shop tomorrow to turn this crapbook in. NOW, so angry that I will NOT be buying a pink nano even though i really want one because thanks to this thing, I have real doubts with apple's ability to produce a working product (even though my mini still works despite being dropped 100 times and is falling apart.) ok. breath, stop rant. And just incase anyone has been following this long strung out saga, the maker of my 3rd party ram Kingmax actually provides Motorola with their tiny memory cards for the phones. So in your F***ing face you stupid incompetent apple genius! Sawdust? Bite my shiny metal ass! Sorry, still working on my anger management.