Get Out of IVR Hell

Discussion in 'Community Discussion' started by rdowns, Nov 23, 2005.

  1. rdowns Suspended

    rdowns

    Joined:
    Jul 11, 2003
    #1
    From ABC News - Blogger Paul English has compiled tips to get to a human operator when calling into a company's electronic phone system. The technology -- called "interactive voice response" or IVR -- saves companies money, but many people find it irritating.

    http://paulenglish.com/ivr/

    Tips to reach a human being at a lot of companies 800 numbers.
     

    Attached Files:

  2. LiamF macrumors newbie

    Joined:
    Apr 16, 2011
    #2
    Get Out of IVR Hell - http://paulenglish.com/ivr/ -- appears to be broken

    Get Out of IVR Hell
    From ABC News - Blogger Paul English has compiled tips to get to a human operator when calling into a company's electronic phone system. The technology -- called "interactive voice response" or IVR -- saves companies money, but many people find it irritating.

    http://paulenglish.com/ivr/ -- appears to be broken


    Tips to reach a human being at a lot of companies 800 numbers.
    Attached Files
    File Type: pdf IVR Hell.pdf (63.0 KB, 52 views)
     
  3. blow45 macrumors 68000

    Joined:
    Jan 18, 2011
    #3
    I usually just jam all the keys after a certain point, it works some of the time. :cool:

    the only system I find non irritating is a the apple store, and I am not saying this cause I dig apple, it's pretty good, gets what you are saying and above all it's minimal.
     
  4. xlii macrumors 68000

    xlii

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    Sep 19, 2006
    Location:
    Millis, Massachusetts
    #4
    Usually dialing 0 if none of the choices match what you want will get you a real human.
     
  5. steve2112 macrumors 68040

    steve2112

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    East of Lyra, Northwest of Pegasus
    #5
    Well, since this thread has been brought back from the dead: There is another site that has tips for getting to a real person on such as system. Try this one: Get Human.
     
  6. blow45 macrumors 68000

    Joined:
    Jan 18, 2011
    #6
    the funny thing is that if you do eventually get to a human being some of the times you are so pissed off you wanna tell the poor employee to eff off, and they are the last person to blame... but I mean you gotta vent to someone, don't you...
     
  7. iJohnHenry macrumors P6

    iJohnHenry

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    #7
    Or they are off-shore, and we immediately have a "failure to comm'nicate". ;)

    Up in the Great White North, if we know this is going to happen with a vendor who will remain unnamed *coughHellcough*, we just punch the number for a French-speaking person. This will get you a very nice person in Montreal, who will undoubtedly be bilingual, and you are off to the races in solving your problem.

    :D
     
  8. blow45 macrumors 68000

    Joined:
    Jan 18, 2011
    #8
    lol! seems the bots in voice recognition are programmed to react and behave like offshore representatives too which could be seen as a logical step since the two species are not that far apart it seems in the way they do their job.:p
     
  9. Eldiablojoe macrumors 6502a

    Eldiablojoe

    Joined:
    Dec 4, 2009
    Location:
    West Koast
    #9
    Hahahaha, cue the Capital One commercial starring, "This is Pegggggg-ee."

    http://www.youtube.com/watch?v=Md43_fjlY-M
     
  10. -aggie- macrumors P6

    -aggie-

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    Jun 19, 2009
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    Where bunnies are welcome.
    #10
    Social Security Administration has this. i began to wonder if my "****** this” and “this is bullsh**" was being interpreted the last time I called them.
     
  11. blow45 macrumors 68000

    Joined:
    Jan 18, 2011
    #11
    aggie, seeing how much "training" these things get at expletives, I would think that's what they interpret best. "Hi, I am here to help you, I am the automated service, did you just tell to go .... myself? Yes. I am sorry could you repeat that I did not understand.":D
     
  12. MrWillie macrumors 65816

    MrWillie

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    Apr 29, 2010
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    Starlite Starbrite Trailer Court
    #12
    So just in case I get stupid drunk and buy an HP product again, how do I get in touch with someone in HP support that speaks English ?
     

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