Ok, so I have a weird white spot on my screen, and it's been there for a month. I'm still under the warranty, for about the next month and a half. I took it to my local (non official) Apple shop and they confirm that yes, I'm right, there is indeed a 1-2 cm lighter spot in the screen. They offer to send it in for me, for a small charge, as they aren't a proper Apple shop. I ask how much the "small charge" is. It's £70. I don't have £70. I thank them, and leave. So I spent about an hour looking for an email address on the Apple website to organise a pickup, in order to avoid any sort of support phone call charges, and eventually give up and phone them. Obviously the guy threatens to charge me £35 for "support', and also tries to convince me to buy AppleCare. Humph. But the guy (who actually couldn't have sounded less interested) tells me that I have to take it to a shop that is a service provider, and get it fixed that way. I heard this before, and isn't this a bit pants? I would possibly consider AppleCare if they picked it up, not if I have to drag it to the nearest big city. Anyway. I phoned Bristol (which is the nearest), and they didn't answer the phone, and it eventually cut off. I emailed them, but last time I emailed them it was about buying my PowerBook, i.e. offering to spend £1000 in their shop, and they didn't reply. I'm not holding my breath. Also, my friend had to get her screen replaced last summer, and the Bristol shop quoted her 6 weeks. So she took it elsewhere. Now, the only other possibility is, as I could be in central London next Thursday for the Ultra-Fab-MR-London-Meetup, I could in theory drop it off at the Genius Bar then. So I phoned them, and they said I can't make an appointment until on the day, and it has to be in person or on the website. Not by phone. If I'm there by 10, I can probably get one. But I can't be there until 11, 11.30 at the earliest, and didn't really want to hang around all day in London with a whole bag of stuff. And then I'm away for a week, so I don't know when I can pick it up. So, what would you guys do? Have you had to get anything fixed? Should I risk the dodgy guys at Bristol, or go through the almighty hassle of lugging it to London? Will London be able to post it back to me? Is there any way I can get someone to send me a box, I put it in and send it off to them, and get it back when it's ready? It's all a bit of a faff, really, and I'm extra annoyed because my boyfriend has this hideous laptop from a company called Mesh, who are totally unglamorous, and he bunged it in a box, and got it back in a week. And they'd replaced bits that were broken even though it was his fault. Darn. What do you all reckon? Sorry for the hideously long post.