GMail says that "We find lots of e-mails from MacRumors are spam"

Discussion in 'Site and Forum Feedback' started by Jessica Lares, Sep 20, 2013.

  1. macrumors 604

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #1
    I look through my spam folder everyday just to make sure that stuff that isn't spam isn't getting thrown out. Today it marked a friendship request as being spam and it said that the filter finds that a lot of the messages from you guys are in fact spam.

    Just thought I'd let you know. Hmm...
     
  2. Administrator

    annk

    Staff Member

    Joined:
    Apr 18, 2004
    Location:
    Somewhere over the rainbow
    #2
    Hmmm...Part of our policy is that we don't - as a general rule - send unsolicited mails to members. There are a few exceptions to this, but they are truly exceptions, and would only be a last resort.

    When you say that gmail says that a lot of mails from MR are spam, where exactly are you seeing that message/where is that message coming from?

    I'll try to follow it up.
     
  3. thread starter macrumors 604

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #3
    That message is coming directly from you guys. One of my friendship requests went into my spam folder yesterday and that message popped up.

    I see in another thread, this is happening to someone else too.
     
  4. macrumors newbie

    Joined:
    Sep 21, 2013
    Location:
    Suburgatory
    #4
    My "complete registration" email was routed to my spam folder as well, with that exact same message.
     
  5. macrumors newbie

    Joined:
    Sep 21, 2013
    Location:
    Suburgatory
  6. thread starter macrumors 604

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #6
    For the people getting this, make sure to hit the "Not Spam" button. The more of us that do it, the more likely it's going to fix itself.
     
  7. Administrator

    annk

    Staff Member

    Joined:
    Apr 18, 2004
    Location:
    Somewhere over the rainbow
    #7
    I've given a couple other admins and arn a heads-up, just so you know I haven't forgotten.
     
  8. Moderator

    SandboxGeneral

    Staff Member

    Joined:
    Sep 8, 2010
    Location:
    Detroit, Michigan
    #8
    annk has already notified arn and the other admins, as she mentioned above. Here is a tip from Google on how to handle this issue on your end, the receiver of email from MacRumors for Gmail users.

    Legitimate mail is marked as spam
    There are things, as the sender (MacRumors) can do with Google and I am confident that the admins will be looking into that as well.
     
  9. Tech198, Sep 22, 2013
    Last edited: Sep 22, 2013

    macrumors 603

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #9
    Glad to see i'm not the only one here on this. :)

    However,I've had the same issue with Apple discussions too,, Problem here i think is since Gmail works on "collaborative filtering", people who just no longer with to subscribe anymore just mark it as spam, in addition to remove their subscribed posts from MR. If enough people do that, Google gets the point of marking any emails from MR domain as spam, something, which has never happened to me before either.

    I always received MR emails in my Inbox, but Gmail does have a filtering option, which i guess is kind of not the solution, but 50% way there.

    I suppose that's all you can really do. Since there is no human doing this at Gmail, its all done by users like u and me doing the filtering

    This is why Google spam is soo good. (and in this case over-kill), something Yahoo doesn't do, thus why Yahoo is high on the list as "spam culprits"

    So, in short, to me MR isn't doing anything wrong, they are doing things like they always are, its Google you should be setting a filter in.

    https://support.google.com/mail/answer/6579?hl=en

    Follow instructions under "To use a particular message to create a filter"
     
  10. macrumors 68020

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #10
    I also have this issue. I think what causes gmail to suspect The email as spam is forum notifications. Think about it: you receive the notification email, you visit the thread, and almost immediately delete the email. Their system must think its spam because of this. Maybe..,
     
  11. macrumors 603

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #11
    Confirmed

    I haven't tried VIP, but adding MacRumors to your contact list works.

    For some reason filters don't work...
     
  12. arn
    macrumors god

    arn

    Staff Member

    Joined:
    Apr 9, 2001
    #12
    Yep.

    This is on Google's side alone. You can help by marking these messages as "not spam".

    Basically, it seems Google uses a lot of factors in determining if emails are spam. One, of course, being if a lot of people are marking messages as spam, so that might be part of it.

    Otherwise, we don't send out actual spam, so there's not much we can do on our end. I did add a better "one click unsubscribe", in case that was what people were complaining about.

    arn
     
  13. macrumors 65816

    Joined:
    Mar 2, 2007
    #13
    Simple solution: get away from GMail, and use a proper, private email provider. :p
     
  14. macrumors 68020

    localoid

    Joined:
    Feb 20, 2007
    Location:
    America's Third World
    #14
  15. arn
    macrumors god

    arn

    Staff Member

    Joined:
    Apr 9, 2001
    #15
    Thanks,

    Will check it out.

    arn
     
  16. lelisa13p, Sep 23, 2013
    Last edited: Sep 23, 2013

    macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #16
    Please see my posts in this thread. It's been almost a week without any Daily Forum Update emails. Last batch was time stamped Wed, Sep 18, 2013 at 12:06 AM.

    Now that I think about it, I haven't been getting any type of emails at all from MacRumors from the same date going forward. :confused:

    I just added MacRumors Forums webmaster email address (from an old email update) to Gmail Contacts. Tonite will tell if that works. *** It did not. ***
     
  17. Tomdarkness, Sep 24, 2013
    Last edited: Sep 24, 2013

    macrumors newbie

    Joined:
    Sep 24, 2013
    #17
    I just signed up here to post about something related and ironically my registration confirmation email went straight to spam.

    Anyway the issues with your emails being marked as spam might have something to do with these emails:

    Code:
                                                                                                                                                                                                                                                                   
    Delivered-To: ---@gmail.com
    Received: by 10.58.252.105 with SMTP id zr9csp285958vec;
            Tue, 24 Sep 2013 03:45:40 -0700 (PDT)
    X-Received: by 10.42.250.201 with SMTP id mp9mr20903679icb.0.1380019540212;
            Tue, 24 Sep 2013 03:45:40 -0700 (PDT)
    Return-Path: <GlobalView@macrumors.com>
    Received: from mail-qa0-f52.google.com (designsgoods.net. [173.249.151.191])
            by mx.google.com with ESMTP id jw9si325164icc.154.1969.12.31.16.00.00;
            Tue, 24 Sep 2013 03:45:40 -0700 (PDT)
    Received-SPF: pass (google.com: domain of GlobalView@macrumors.com designates 173.249.151.191 as permitted sender) client-ip=173.249.151.191;
    Authentication-Results: mx.google.com;
           spf=pass (google.com: domain of GlobalView@macrumors.com designates 173.249.151.191 as permitted sender) smtp.mail=GlobalView@macrumors.com
    Received: from 209.85.216.52 (127.0.0.1) by mail-qa0-f52.google.com id h85ml80n7lg2 for <---@gmail.com>; Tue, 24 Sep 2013 06:45:39 -0400 (envelope-from <GlobalView@macrumors.com>)
    Return-Path: email@transaction.UK Debt Relief
    Date: Tue, 24 Sep 2013 06:45:39 -0400
    From: UK Debt Relief <email@macrumors.com>
    Reply-To: "reply@macrumors.com" <reply@macrumors.com>
    To: UK Debt Relief <---@gmail.com>
    Message-ID: <2.2.0.1100045415.7493.6900074235180@transaction.macrumors.com>
    Subject: Clark Richards - Stop your creditors hassling you today!
    MIME-Version: 1.0
    Content-Type: text/plain;
    X-EMV-Platform: cce.campaigncommander.com$
    X-EMV-NotificationId: 35456$
    X-EMV-SendRequestId: 35524365453$
     Hi ---@gmail.com
    
    
    Reduce your payments by 80% today
    <removed dodgy link>
    
    
    Debt worries? Change your life today.
    <removed dodgy link>
    
    
    There is a way out from debt. We can help you find it.
    <removed dodgy link>
    
    
    
    See Here
    <removed dodgy link>
    
    
    
    
    Thanks
    Clark Richards.
    
    
    3 Bailey Court, Green Street, 
    Macclesfield SK10 1JQ
    
    -----------------------------------------------
    
    
    Cancel your subscription:
    <removed dodgy link>
     
    They appear to be forging the from address to appear it is coming from @macrumors.com which is easy. However, somehow the SPF records are allowing 173.249.151.191 as a designated sender for @macrumors.com making it look like you did indeed sent the message when obviously you did not.

    Edit:

    If you look at macrumors.com SPF record:

    Code:
    > set q=txt
    > macrumors.com
    Server:  winsrv2012-primary.home.net
    Address:  192.168.1.15
    
    Non-authoritative answer:
    macrumors.com   text =
    
            "v=spf1 a mx ip4:173.192.108.135 mx:macrumors-com.relay1a.spamh.com mx:m
    acrumors-com.relay1b.spamh.com mx:macrumors-com.relay1c.spamh.com include:_spf.g
    oogle.com +all"
    >
    
    For some reason it has "+all" rather than "-all", the + sign means allow and all, well means all (so allow ALL senders). Basically the SPF record might as well just say "v=spf1 +all" for all the use putting the allowed senders does at the moment.

    This is most likely why most of macrumor's emails are going to spam. You've just published a DNS record stating you want to allow anyone to send emails as @macrumors.com.

    If you check the RFC for SPF here is how a SPF pass result should be interpreted:

    Code:
    2.5.3.  Pass
    
       A "Pass" result means that the client is authorized to inject mail
       with the given identity.  The domain can now, in the sense of
       reputation, be considered responsible for sending the message.
       Further policy checks can now proceed with confidence in the
       legitimate use of the identity.
    
    So you can't be too hard on google for marking @macrumors.com email as spam.
     
  18. macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #18
    So perhaps my emails are being held up at the Gmail server level and never even making it to my account. IIRC, didn't something like that (spoofed address) happen here a couple of years ago?
     
  19. arn
    macrumors god

    arn

    Staff Member

    Joined:
    Apr 9, 2001
    #19
    thanks for the research. I'm making a change. Hopefully that will help.

    arn
     
  20. macrumors 68020

    AppleDApp

    Joined:
    Jun 21, 2011
    #20
    Glad to see I'm not alone and you are aware of this issue.


    Any updates on this?
     
  21. arn
    macrumors god

    arn

    Staff Member

    Joined:
    Apr 9, 2001
    #21
    We've made some changes, and contacted them. It might take some time.

    Has anyone seen any improvements in the situation?

    arn
     
  22. macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #22
    No emails and tonite marks one week without for me.

    Thanks for looking into this.
     
  23. macrumors 68020

    AppleDApp

    Joined:
    Jun 21, 2011
    #23
    I got the notification for this post. I also marked macrumors as not spam.
     
  24. macrumors Core

    MacNut

    Joined:
    Jan 4, 2002
    Location:
    CT
    #24
    All my MR mail hit the spam folder for a week. Seems Gmail changed their filtering and that triggered the spam.
     
  25. arn
    macrumors god

    arn

    Staff Member

    Joined:
    Apr 9, 2001
    #25
    Are you still seeing them hit SPAM folder directly?

    arn
     

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