Got A Raw Deal, Can I Change This?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Castle87, Feb 3, 2013.

  1. macrumors regular

    Joined:
    Sep 15, 2012
    #1
    Alright so last week my (often buggy) 32 gb phone that I got on launch day finally died. I attempted to update it to IOS 6.1 and it got frozen in recovery mode. Fine.

    I went to the Apple store, they gave me a new one, free of charge (initially they had tried to say I had already swapped this phone before, but I told them to check again because I never swapped it)

    Anyway, I get home, new phone works good, wifi is still a problem but not to the extent the first one was, all is good.

    I check the usage info on the phone, and come to find out they gave me a 16 gb phone.

    I paid for a 32 gig. That phone died. So I should get a working 32 gig as a replacement. Was this just an oversight by them or are they really trying to stick me with a phone that has half the capacity?

    Can I walk back into the store and try to get a 32 gig or am I pretty much screwed?
     
  2. macrumors 6502

    Joined:
    May 29, 2011
    Location:
    Chicago
    #2
    You should have no idea getting it fixed. If you got the original from them or a legit partner, should be no biggie to look it up.
     
  3. thread starter macrumors regular

    Joined:
    Sep 15, 2012
    #3
    I bought the original online from ATT, then I took that phone in last week to the nearest Apple store to get it swapped.

    I'm sure I have an email receipt or some other way to prove I purchased a 32 gig back in September.

    I just don't want to walk back in there and have them give me some line about how I no longer qualify for a free swap because I already swapped it last week or some other garbage.

    As it stands, I paid $100 extra for a 16 gb phone.
     
  4. macrumors 6502

    Joined:
    May 29, 2011
    Location:
    Chicago
    #4
    I've swapped my iPhone 3 times already since launch, so don't worry about that. Luckily I live 5 minutes away. As long as you're under warranty, and even sometimes when you aren't, they're very cool and relaxed about stuff like that.
     
  5. macrumors 6502a

    ybz90

    Joined:
    Jul 10, 2009
    #5
    Go in and ask for a 32. There should not be a problem.
     

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