Got my MBA and can't do what I bought it for

Discussion in 'MacBook Air' started by asattwanger, Jun 26, 2012.

  1. macrumors newbie

    Jun 7, 2012
    Man what a great looking, feeling, and performance is great for what I can get it to do.

    Trouble is I can not upload videos from either of my Sony camera's. Some how the remote ass. w/ Apple Care was able to some how. He couldn't do it twice on command and it popped up all of a sudden 10 mins later.

    So, I have $1300 2012 computer that can't talk to $800 2012 camera for video or a $400 2010 video camera? What's the deal with this?

    I like the computer, but I have had it 5 days and can not even get close to bring out the features every one say Mac's are great for.
  2. macrumors Westmere


    May 16, 2008
    If it doesn't do what you need, return it for a full refund.
  3. macrumors G4

    Oct 23, 2010
    If it's a software incompatibility, check first to see if there are updated drivers from Sony. What is the issue? Is it not recognizing the camera, or is it recognizing the camera but not completing the upload? What was your previous setup? Was it a Mac or Windows PC? Did you connect through Firewire or USB? If you give us more facts, we might be able to help.

    If all else fails, it comes with a 14-day return period. Macs are great, but sometimes manufacturers of other products aren't good with keeping drivers up to date.
  4. thread starter macrumors newbie

    Jun 7, 2012
    Yeah, been reading and it clearly pointed out that Sony and Mac and not friends and don't work well with each other even when you get the correct apps to correct the issue.

    Well, I could not upload videos. I could see the "no name" devise and the Mpeg logos came up, but I could not play them. I'm connecting via USB. So, I called Apple Care and the guy git me up load VLC and now I can see and hear the videos, but I can not import them to iMovies.

    In iMovies I can not see my video camera at all. Like I said the remote asst. guy some how got it open but some how is not what I paid for. I tried 3 times and got nothing today. The vids that did come up yesterday I can not hear any audio?

    What was I using before? HAHAHAHAHAHAHA 8yr old Pent 4. w/ Windows XP. Plug, the camera in and a way she goes.
  5. macrumors 6502a

    Aug 8, 2011
    Land of eternal Spring
    seems like the codec used by the camera is not supported by quicktime, try installing perian, what are the models of the camera?
  6. macrumors 6502a

    Jan 31, 2009
    Dallas, TX
    How 'full' is the camera? If you have a ton of videos on the camera, iMovie will try to index all of the video before it will pop up. I have a canon camcorder and with 32gb of video it can sometimes take 10 minutes to fully register with final cut pro.
  7. macrumors G4

    Oct 23, 2010
    Worst case, just get a copy of Windows XP and download Virtual Box (a free virtualization program), and connect your camera from XP as you did before. I'd try the other codecs, though.

    The issue seems to be that iMovie isn't compatible with the format of your Sony camera. There may well be other Mac software that is. Unfortunately, when your OS is 4% of the global PC market, peripheral manufacturers sometimes blow you off.
  8. macrumors 68030

    Oct 15, 2008
    Maybe if you provided the model of the Camera people could help?
  9. macrumors 6502


    Mar 23, 2009
    Wolverhampton, UK
    can you see it, if you go to spotlight and type image capture
  10. macrumors 65816

    May 4, 2012
    Your thread title is misleading. Your problem is with Sony and OSX, not the MBA and Sony. You'd probably get more and better help posting this in the OSX forum.

    As others have suggested, install Parallels and create an XP virtual machine by importing your existing XP box. Or get a fix from Sony.
  11. thread starter macrumors newbie

    Jun 7, 2012
    Thanks for the heads up to OSX section.

    Crazy enough I think Bumzo1 might be on to something. Late last night I got it to load the preview list three times directly from the camera. Each time was about 7-10 mins.... Yes the camera has almost 14Gb on it. I guess there is a difference in how each program "really" works the info it get from the first time you see it.

    Sony DCR-SX63

    I'm going to dump the vids into my external via the Windows unit and the shoot some more stuff and see what the wait time is.

    Anyone have any idea on how to get the audio track to play?
  12. macrumors 6502a


    Sep 28, 2008
    Change the recording format of your camera to mp4. Then it will read fine.
  13. Mikey-Mike, Jun 27, 2012
    Last edited: Jun 27, 2012

    macrumors member


    Aug 11, 2011
    I can edit stuff off my Nikon D5100 using my MBA and FCP-X fine.

    Solution: You need to upgrade to Nikon or Cannon!
  14. macrumors 6502a

    Apr 30, 2009
    San Francisco, CA
    Why don't you just use ImageCapture to import them onto your Mac and then try playing them from the Mac instead of the camera itself?

    Try downloading the previous version of VLC. Not the newest version. For me, the newest version starts playing and crashes immediately so I went back to the version before, works great now!
  15. macrumors 6502a


    Aug 8, 2006
    What filetype does your sony produce? MPEG2? Make sure you have perian installed that might fix any issues you have.

    Otherwise get a new camera :confused:
  16. macrumors member


    Aug 11, 2011
    You need:


    If you convert whatever file your camera is putting out to one that iMovie likes that might be the charm.

    Like others have said you might have to have Perian installed or Flip 4 Mac. I have them both.

    iMovie likes DV

    FCP likes ProRes format
  17. macrumors regular

    Jun 11, 2008
    To import video from my Sony NEX camera, I just plug the camera or SD card in and then navigate into the video folder and drag the files into my mac.

    You should then be able to use your software of choice with the file.
  18. macrumors 6502

    Dec 22, 2009
    Are you connecting the camera directly or connecting the SD (or other) card via a reader? Sounds silly but our work Canon isn't recognised by iMovie/FCPX but the CF memory card *is* recognised when plugged into an external reader, and imovie imported the videos directly

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