got my new 15" powerbook lines = yes

Discussion in 'Macintosh Computers' started by Gokhan, Nov 17, 2005.

  1. macrumors 6502a

    Joined:
    Oct 7, 2003
    Location:
    London
    #1
    i got my new 15" powerbook today very quick for apple to deliver
    but the line issue exists on my one too !!!

    although its not as bad as some make out i could live with it but for the price tag i will not !!!

    so my question is does the 17" suffer from this issue ?

    i tested all 15" pbs in the apple regent street store and all the tech did not even know about the problem :mad:

    once i showed crankycat pb problems website they all agreed it was a issue !

    the 17" i saw in store appeard not to have the line issue but i need confirmation from other users chip in with ur views ??

    so is thier a fix on the way for this or am i going to have to ask for a
    refund ?
     
  2. macrumors member

    anthonys

    Joined:
    Oct 10, 2005
    Location:
    London, UK
    #2
    None of the 17" powerbooks I've seen have that problem, but in my opinion they have a worse problem. The screens are very unevenly lit, with dark edges and a distict glow along the bottom, especially when viewed on a white background. The 15" screen, even with the lines, still looks a lot better.
     
  3. macrumors member

    Joined:
    Aug 9, 2005
    #3
    I have a 17" and have no issues at all - I love it. Bought it 1 day after they came out, no regrets!
     
  4. thread starter macrumors 6502a

    Joined:
    Oct 7, 2003
    Location:
    London
    #4
    k

    well after 17" is ****ed so is the 15" what the hell do i get i am waiting to hear from apple customer realtions to see what they can do !!!

    dont get me wrong the problem with the 15" aint that bad but for £1200 it is not acceptable so unless they sweaten the deal REFUND is the word
     
  5. macrumors 68000

    Joined:
    Feb 12, 2005
  6. MRU
    macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Ireland
    #6
    Just recieved mine and the 'problem' seems to have been greatly exagerated.

    It's like a collective panic going on around the forum, mines got lines - mines got bigger lines - my lines are so big that an airplane just used my screen as a runway :p

    I honestly can only see the lines if I force myself to look for them at about 2 inchs away from the screen, this subject has to be the most 'subjective' issue of any on the forums.
     
  7. thread starter macrumors 6502a

    Joined:
    Oct 7, 2003
    Location:
    London
    #7
    k

    as i stated IT IS NOT A VERY BIG ISSUE but for a pro consumer product not acceptable and after getting ****ed around by apple who did not offer a fix or do anything other than offer me a refund i have had enough and am sending mine back so maybe my money will just stay in my pocket although i have a freind going to hong kong so if its cheap i will pick up a 12" so screewww you apple !!!
     
  8. macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #8
    Yeah for a pro level machine this is NOT something that should be tolerated.
     
  9. thread starter macrumors 6502a

    Joined:
    Oct 7, 2003
    Location:
    London
    #9
    k

    also does anyone know where i can order the rev before the new powerbook in the usa that will ship to the uk or i do have a friend who is in new york who might be able to pick me one up !

    any suggestions ??
     
  10. macrumors 6502a

    Joined:
    Jan 19, 2005
    #10

    B+H Photo in NYC probably still has them.

    Apple has them on there webstore under the deals section.
     
  11. thread starter macrumors 6502a

    Joined:
    Oct 7, 2003
    Location:
    London
    #11
    k

    so would anyone here be willing to pick me one up and ship it to me for an extra fee of course or is there a store where i can order from that will ship to the uk ?
     
  12. macrumors member

    Joined:
    Nov 18, 2005
    #12
    It's not a pro product if anyone can afford it, which most consumers can. Either way, pro products are not perfect regardless of price or how it is marketed. Remember that we are talking about electronics. 60K AVID's have problems, 30K decks have problems, 100K cameras have problems. As a pro user of 'pro' products, you learn how to deal with the imperfect nature of electronics. Those that expect a perfect machine because, in their minds, the price is high enough to deem it as a 'pro' product, is somewhat naive.

    This is a very subjective issue. Some deal with it, others can't. However, it seems as if mass hysteria has taken over in place of rational thinking. It appears that many are simply passing judgement on the machine without even trying it out. Everyone should decide for themselves if the display is a problem. Accusing Apple of poor QC and implying negligence on their part is overreacting. The fact that many users are fine with the display supports Apple's claims that the display is well within specs. Right or wrong, I do see their point. Just sayin' btw.

    Also, if you're buying the 12" then you're not really sticking it to the man since Apple is still getting your money. ;)
     
  13. macrumors 601

    generik

    Joined:
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    Minitrue
    #13
    Thanks for making my day :D
     
  14. thread starter macrumors 6502a

    Joined:
    Oct 7, 2003
    Location:
    London
    #14
    k

    yeah well after some carefull thinking apple have still got my money i will go for the new 17" as they dont seem to suffer from this issue are there any of the new 17" owners who can comment on any problems that it may have when i tested in store i could not see any ???
     
  15. macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #15
    Why do people keep making excuses for Apple and trying to say it is ok to ship bad products??? :confused: I have owned many Dell computers and monitors over the years and not one of them had a defect. The screens were always beautiful, no hardware problems and many times better build quality (the Dell Dimension 9100 I owned for awhile was way more quiet than both PM I have used). That said, I enjoy Mac OS and I love the look of Apple products but that is no excuse for poor quality.
     
  16. macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #16
    All floor models I have seen of the 17" were beautiful. Very bright and very crisp :) If I had the cash I would get one of those.
     
  17. thread starter macrumors 6502a

    Joined:
    Oct 7, 2003
    Location:
    London
    #17
    k

    i feel the same i am being forced to spend an extra £250 for a 17" just so i am guranteed no issues but i am so desperate to just start using the new powerbook i have been saving up for that i am gonna let it slide but apple's stance is disgracefull i did write an email to the managers and got a reply saying how sorry they was etc but since ordering i have had nothing but sheer hell from address confirmation to actually receiving the product even going to the regent store and being told there was no such problem until i demonstrated using crankycat page which got all the tech's attention and they started questioning me for 1hr and noting things :)

    oh well what can i do ?

    nothing being trying all week not a goodwill gesture ,discount, nada ,so much for customer satisfaction !!!
     
  18. macrumors 6502a

    Joined:
    Dec 28, 2004
    Location:
    of my hand will get me slapped.
    #18
    While yours may be fine dont discount the problems others are having. There were some in the Sagemore Apple store that looked like crap. Others looked better but the lines were still very obvious.
     
  19. macrumors newbie

    Joined:
    Nov 8, 2005
    #19
    I went from a line-infected 15" to the new 17", and I'm content. The only real issues with the 17" for me are the light bar at the bottom of the screen, and the tiny dark corners. However, unlike the 15", these are only on a small portion of the screen, and the lightbar issue isn't even really all that noticable in most cases.

    Mine had issues out of the box--random kernel panics involving the Airport (with only 512MB of memory, and the Airport update installed), but a reformat/reinstall/reupgrade of everything appears to have resolved the problem (I ran the Apple Hardware Test in a loop 37 times, and everything passed, so I'm pretty sure it was a software issue.)

    So now I'm happy--while both the 15" and 17" screens have flaws, I found the 15" distracting looking at almost anything (from over a foot away), and it occurs all over the screen. The 17"s problems are more avoidable, and less noticable for me.
     
  20. thread starter macrumors 6502a

    Joined:
    Oct 7, 2003
    Location:
    London
    #20
    k

    well there goes my money again hopefully i am going to get a friend who has gone to hong kong for the week to pick me up a older model there its just finding it ! any help by people would be very nice !!
     
  21. macrumors 65816

    plinkoman

    Joined:
    Jul 2, 2003
    Location:
    New York
    #21
    if you get one of the new 17" powerbooks, you'll be happy with it [​IMG]

    no lines whatsoever, it's an absolutely beautiful display, and i love having as much space as a normal 20" display

    though i did have one problem with mine, my ac adapter was doa :rolleyes:, but since the machine itself is in everyway perfect, and i now have a working adapter, i can over look the incident.

    i would definately recommend getting one of these over a previous rev, after using this one, i don't think i could live with a display 46% less bright and without this many pixels
     
  22. macrumors regular

    Joined:
    Sep 30, 2005
    Location:
    Minneapolis, Minnesota
    #22
    Quality Issues & The Rise of Apple

    I was reading a number of the posts recently that deal with quality issues. If you don't mind reading on, I would like to suggest a theory based on experience...

    I worked for Video Concepts and Circuit City for quite some time. I watched different manufacturers and their quality as they came through the store. The once brand that I saw a marked difference in while I was in the Audio/Video biz was Sony. I know that might sound strange, but yes indeed Sony.

    I saw the quality of Sony drop as the consumer demand for Sony products rose. People began to come in and ask for Sony products first, and then allow us (sometimes) to show them products from other companies who we believed had a better product at the time. We saw numerous quality issues with TV's, stereos and the likes. You could say we saw more issues because we sold more units, but I don't think that is the case.

    We looked inside a Sony reciever at one time and saw the heat dissapator had gone from an aluminum block to tin foil (exaggeration to get my point across). This saves them money. Not alot, but every short cut here and there saves money. When you are trying to raise your profit margin even by a percent or two, every penny saved is a penny to the bottom line.

    How does that pertain to our Apple products?

    As Apple has increased their recognition via the iPod, pro lines, and Macs, they have begun to come under increased pressure by shareholders and management itself to get more profits. When Apple was just selling computers and hacking away at 3% of the market, they HAD to make a quality product or risk ticking off the 3% of the people who bought their product. Yes, it may seem that Mac users are so die-hard that even they would drive a Yugo once-in-a-while, but in reality I don't think Apple wanted to take that chance.

    When the iPod came out, in what seems like a decade ago, Apple saw that they had a winner on their hands. Before long, you see iPod sales going through the roof, and increased talk about the "halo effect", which is an industry term for a product that helps sell other product lines within the company. People bought iPods, they saw the product was awesome, well-built, and most of all easy to use, and they began to look at other things that Apple made, primarily iBooks, Macs, and the Mac Mini. Apple not only makes money on the iPod, but they start to move product from their other lines as well. The effect of this is that BW and other mags have been quoted as saying that 1 million PC users have switched to Macs this year alone. That is great for Mac users all around, since we know Apple is not going anywhere in the near future.

    As the number of users grows, the number of products to sell has grown also. So you have to make more to sell more, and Apple needs to get them out as soon a possible, and they are willing, I believe, to risk quality issues to get them out. I think it goes along with the principle of easier to ask forgivness later than to get permission now. In other words, deal with the complaints as they come in, rather then heading them off now and risk delaying product shipments, and losing customers. The thought being that at least the customer spent money on the product, they are hooked, and you fix what you need to if it comes up.

    Another aspect to consider is that now that the shine is on Apple, investors are demanding more profits, Wall Street is saying that Apple is a great buy, and these things combined means that Apple has to shave a penny here and there to increase profit margins and satisfy their shareholders and Wall Street. Again, if the shaving of a penny here and there affects quality, sell the product and deal with the complaints after they come in.

    The new Nano and iPod are the perfect example of this thought process. I have had the 3rd, 4th and now 5th Generation iPod. To say that the 5th generation iPod has the same material make-up as the 4th generation is completely false. One has only to look at them to see that this is untrue. I had more scratches in 1 hour on my 5th gen iPod than I did in 1 month with the 4th and 3rd generation. Quality is down for sure.

    The Nano is also suffering in quality issues. Apple was finally forced to do something because so many people complained. But they already had the product in their hand, so Apple still wins.

    I see it going across the line to the computers as well. I have read numerous posts here and other sites about problems with the new Powerbooks and other products from Apple. Without a doubt the quality is down. It doesn't surprise me one bit. Apple isn't just for die-hard anymore. It is going mainstream. And with it comes the pressure of performance... to investors, shareholders and Wall Street.

    Who suffers as a result? You and I.

    We have stuck by them for this long. Will we continue to stick by Apple and watch the quality go down?

    Only you and your wallet can decide that.

    Thnks for reading. Your comments and thought would be HUGELY appreciated.

    Dean Waterman
     
  23. macrumors 68000

    Joined:
    Feb 12, 2005
  24. macrumors 601

    generik

    Joined:
    Aug 5, 2005
    Location:
    Minitrue
    #24
    It is happening to all corporations I guess, Apple included.
     
  25. fps
    macrumors member

    Joined:
    Jun 9, 2004
    Location:
    London
    #25
    deanwaterman, you nailed the problem quite well. I don't think it's a theory I think it's what's happening. One of the things that bug me though is the willingness of many people to defend Apple and their products even when the products have defects! Mind boggling...
     

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