Ok nvm, I lied, mines have the same scratch as my previous one.
![118oz13.jpg]()
Sorry to hear that. And scary to see that the problem persists. My replacement comes Monday -- we'll see. :/
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Got my NEW 2016 15" MacBook Pro...SCRATCH right out of the box?
- Thread starter RandomRazer
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Sorry to hear that. And scary to see that the problem persists. My replacement comes Monday -- we'll see. :/
Ok nvm, I lied, mines have the same scratch as my previous one.
![118oz13.jpg]()
Have the same scratch. Replaced three times so far and the same scratch was there on all of them
I requested a replacement for the one last time, if it has a scratch then I'll return for a full refund. It seems like it's more of the 15 vs 13 inch models.
It seems as though you're getting stung by the same bad batch repeatedly. Are you able to buy from a different store or source?
Just got my 15" (bought directly from Apple Online Store) and it has the exact same scratch under the left speaker...
And there's a 3 week wait for a new one (BTO 460). Do you think they'll let me keep my current one till the new one arrives? Or will I have to return it within the 14 day window and be without a computer for a week?
And there's a 3 week wait for a new one (BTO 460). Do you think they'll let me keep my current one till the new one arrives? Or will I have to return it within the 14 day window and be without a computer for a week?
I would return it and wait a few month to enable Apple to have stricter QA.
Right now, they sell everything, regardless of quality.
Right now, they sell everything, regardless of quality.
Process it as a replacement, you'll have to send your current one in but you'll get your replacement within a week instead of waiting 2-3 weeks.
If I understood right, I'd still be left with no Mac for a week? I hoped I could have them let me keep my current one till the new one I ordered arrives.
That's what I'm planning to do. They're closed for the weekend here, so I'll call them first thing Monday morning. Just wanted to ask here to see how likely it was for Apple to accept me keeping it a little longer.
You can do that as well, just need to call instead of doing live chat. They'll just put a hold on your card until they receive the previous MacBook.
Yeah that sounds good. No live chat where I live, so phone call it is! Hard to get a hold of them here (no physical stores) so thats why I asked you guys first
I sent mine back last week, 2.7 512GB 460, not scratched but had four keys which had no backlighting, U I O and curly braces
![IMG_1487.JPG]( "IMG_1487.JPG")
![IMG_1488.JPG]( "IMG_1488.JPG")
im now worried my replacement thats coming soon may be worse.....:/
also how come u didnt opt for the 2.9?
that is completely absurd, (that you've had to deal with that)
the factory worker fell asleep on the exact same spot three times in a row not including over the course of thousands of samples maybe even tens or hundreds of thousands
it's a Foxconn signature,
Going to get the 2.9 next and possibly in silver after seeing the problems people are having with scratches, most of them being on the SG
Just noticed that in addition to the scratch below the speaker, the "k" key doesn't register on my 15" unless I hit it right in the middle. I've managed 6-8 presses (all the way down) on the side of the button in a row without any letter being registered. All the other keys respond perfectly.
The problems just keep stacking up I hope my next one doesn't have any issues, as I'm tired of exchanging Macs now due to faults.
My 2016 MBP returns (issues present when box was opened):
- 13" nTB: fan grinding and scratch on unibody
- 13" TB: dent in unibody + dead tb3 port
- 13" TB: deep scratch in screen (2-3cm long)
- 15" TB (current): scratch under speaker + unresponsive "k" key
I love the design, the quality feel and the experience of using this generation Macs. But then again, I am not willing to accept a faulty or damaged product, especially at these price points. Which is why I've bothered with so many returns. So this is not a post saying the 2016 Macs are bad, just the quality control is not at the level it should be.
The problems just keep stacking up
I hope my next one doesn't have any issues, as I'm tired of exchanging Macs now due to faults.My 2016 MBP returns (issues present when box was opened):
- 13" nTB: fan grinding and scratch on unibody
- 13" TB: dent in unibody + dead tb3 port
- 13" TB: deep scratch in screen (2-3cm long)
- 15" TB (current): scratch under speaker + unresponsive "k" key
I love the design, the quality feel and the experience of using this generation Macs. But then again, I am not willing to accept a faulty or damaged product, especially at these price points. Which is why I've bothered with so many returns. So this is not a post saying the 2016 Macs are bad, just the quality control is not at the level it should be.
Has anyone noticed the aluminium to be softer than the 2015 model? I keep getting dings on mine, from the slightest contact. It feels like the iphone 5, which was getting dings only by looking at it.
Reckon Apple will come out with a new series aluminium as an upgrade next year, like they did with the Iphone 6s
Reckon Apple will come out with a new series aluminium as an upgrade next year, like they did with the Iphone 6s