Grey screen, flashing folder with "?" - stuck disc.

Discussion in 'Mac Basics and Help' started by mac2thefuture, Aug 24, 2010.

  1. macrumors 6502a

    Joined:
    May 15, 2007
    Location:
    Lancashire, North West, UK
    #1
    This is apparently what happened.
    My daughter put a cd with a divx file in the insert of her macbook pro. She got the spinning beech ball and after a long hang my mother in law shut down via the on/off button. Now, with the same cd inserted it wont boot. We get a white / grey screen and every now and then a folder icon with a ? symbol on it flashes. I try the eject button, the disc tries to come out but doesn't and i'm still stuck.
    I did some research, something about pressing 'v' whilst booting in the hope of a safe mode boot.......nothing.
    Any suggestions most welcome.
    Thanks
     
  2. Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    Southampton, UK
    #2
    Its probably trying to boot up off the disk.

    If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.
     
  3. macrumors 6502a

    Joined:
    May 15, 2009
    Location:
    MI
    #3
    Also, holding down the trackpad during boot up will force-eject the disc. ;)
     
  4. thread starter macrumors 6502a

    Joined:
    May 15, 2007
    Location:
    Lancashire, North West, UK
    #4
    ^ Stridemat

    I'm a Stride by name - how very strange.
    Anyway, I did the start and option key, for the first time tonight i got a cursor but no start up disc images. I tried eject, it did try - i swear i can see perhaps a mm sticking out of the dust flaps but then it goes back in.

    I then tried the method holding the track pad on boot. Again, it gave a good attempt at ejecting but just as I thought it was going to plop out, back in she goes. I wonder if theres two discs in there?
     
  5. thread starter macrumors 6502a

    Joined:
    May 15, 2007
    Location:
    Lancashire, North West, UK
    #5
    Disc out care of option key:D:D:D:D:D

    What process next guys - anything special?

    Thanks
     
  6. macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #6
    Trash the disk. Buy the video from retail store.
     
  7. Moderator

    stridemat

    Staff Member

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    Location:
    Southampton, UK
    #7
    Small world. Perhaps a distant relative or something. Glad your sorted now.
     
  8. thread starter macrumors 6502a

    Joined:
    May 15, 2007
    Location:
    Lancashire, North West, UK
    #8
    Well, i'm not quite there, must be more underlying issues.

    The disc is out but not booting to anything other than whitish screen.

    Done boot with option key, get a cursor nothing more.

    Done boot with 'v' key - nothing at all..............
     
  9. Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    Southampton, UK
    #9
    Have you tried seeing the HD is seated correctly in the computer? Could be a bit of pain to get to.

    You could also boot up with the OS X install disks and see if you can get anywhere that way.
     
  10. macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
  11. macrumors 68020

    mulo

    Joined:
    Aug 22, 2010
    Location:
    Behind you
    #11
    the flashing folder with a question mark at boot means the computer cant find the operating system.

    reinstall it form the dvd, your stuff should still be there
     
  12. thread starter macrumors 6502a

    Joined:
    May 15, 2007
    Location:
    Lancashire, North West, UK
    #12
    ^ thanks to all so far.
    I tried to install from start up disc - but it wouldn't locate the hd to have it installed.
    I then noticed you can use time machine, i tried that but it said i didn't have enough free memory to proceed.
    At this point I thought stuff it and did a disc utility check - it started but then a message came up about bad sectors - i then tried to erase the disc, it did about 50% then faltered again. I guess the HD is truly goosed.
    So, I think i need a new one. The item has a description of hitachi hts541612j9sa00. I googled it and it would appear to not be in circulation any more??? Only second hand ones on ebay at buy it now circa £25.

    Is this true? Can you recommend other model / brands?
    Thanks
     
  13. Moderator

    stridemat

    Staff Member

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    Location:
    Southampton, UK
    #13
    Any 2.5" sata hard drive will do. What's your budget? Want a performance upgrade or just keep it the same?
     
  14. thread starter macrumors 6502a

    Joined:
    May 15, 2007
    Location:
    Lancashire, North West, UK
    #14
    same really, young daughters machine, nothing intensive happening here.
     
  15. Moderator

    stridemat

    Staff Member

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    Location:
    Southampton, UK
  16. thread starter macrumors 6502a

    Joined:
    May 15, 2007
    Location:
    Lancashire, North West, UK
    #16
    great suggestion - thanks for all your help.
     
  17. thread starter macrumors 6502a

    Joined:
    May 15, 2007
    Location:
    Lancashire, North West, UK
    #17
    More help required please.

    I've replaced the HD and on firing up it's booting staright from s/leopard install disc which is now in the drive.

    When the prompt appears 'select the disc where you want OS X' - nothing is highlighted.

    When I go to disc utility it is there?

    How do I get it to appear to load OS X on to.

    Thanks
     
  18. Mal
    macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #18
    You need to format the new drive for it to be available to the installer. In Disk Utility, with it selected, click on the Erase tab, give it a name, and click the Erase button (you can leave the default format selected, should be "Mac OS Extended (Journaled)"). Then when you go back to the installer, it should be available as a destination.

    jW
     
  19. thread starter macrumors 6502a

    Joined:
    May 15, 2007
    Location:
    Lancashire, North West, UK
    #19
    ^
    cheers
     

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