Grey Screen Problem

Discussion in 'MacBook Pro' started by nmgnl, Feb 4, 2013.

  1. macrumors newbie

    Joined:
    Feb 4, 2013
    Location:
    Australia, but English
    #1
    Hi,

    I've already read through various posts but none seem to solve my issue.

    I can't get past a grey screen on boot up.
    It changes from the Apple Icon to a no entry icon with a spinning gear and just hangs there.

    Safe boot won't work.

    If I hold down Option on start up the only choice is Macintosh HD which when selected just does the spinning gear thing.

    Apple Hardware test says nothing wrong.

    Command - Option - P - R does reset certain things as I have sound on that was previously muted, but again nothing after that.

    I downloaded a bootable disk onto a USB but that's not coming up when Option is held.

    Burnt to cd and held down C on startup and although the drive whirred it still eventually when to the apple icon followed by the circle with the line through.

    If I start and hold Command S it runs through and sticks at waiting for root device.

    Of course I haven't backed up because it's a Mac and they're unbreakable...

    Any discs I did originally have are either lost or still in England.

    Stuck, please help!

    It's a MacBook Pro OS 10.6.X

    Thanks in advance
    Jenine
     
  2. thread starter macrumors newbie

    Joined:
    Feb 4, 2013
    Location:
    Australia, but English
    #2
    Phoned Apple support and they said I've done everything they'd have suggested anyway so I'm booked in at a store tomorrow for them to reinstall the OS.

    Thanks anyway.
     
  3. thread starter macrumors newbie

    Joined:
    Feb 4, 2013
    Location:
    Australia, but English
    #3
    They couldn't fix it or get anything off the hard drive.

    Just cost me $2,000 for a new MacBook plus external drive.

    If anyone has any ideas for recovering what's on the old drive I'd love to hear them?
    I've bought a firewire cable and linked the new and old Macs together but Disk Utility on the new one still won't repair.
     
  4. thread starter macrumors newbie

    Joined:
    Feb 4, 2013
    Location:
    Australia, but English
  5. macrumors regular

    F1 Fan

    Joined:
    Apr 18, 2012
    Location:
    UK
    #5
    No ideas at all I'm afraid. Just wanted to reassure you that your posts are actually visible!

    Sorry for your misfortune :(
     
  6. thread starter macrumors newbie

    Joined:
    Feb 4, 2013
    Location:
    Australia, but English
    #6
    :) Thanks, I did wonder.

    I've used DiskWarrior which is at least showing the files are still there, it rescued and made a folder on the desktop of the broken Mac then froze when I went to Preview.

    I've now got Disc Recovery to try but when I went to turn on the old Mac it was silent which doesn't bode well. I turned it off for the night and I'll try again later.
     
  7. macrumors 6502

    Joined:
    Sep 17, 2012
    #7
    May I suggest using something like Mozy or Crashplan as a backup solution for your new laptop. Time Machine if you're not into the Internet backup thing. Enjoy your new laptop at least :)
     

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