I bought an iBook and a PPC based iMac last November from two separate stores and both have had hardware failures. The iBook was repaired within a few weeks and all was well. Later, my iMac's FireWire totally went - nothing was recognised at all. After letters and countless calls to Apple I am receiving a new Intel based iMac and a free copy of iWork! Hopefully it'll come with iLife 06 installed too. This was no easy task - I spoke to about 10 people, most who were unfriendly and unhelpful, but after many "I'm not going to buy a Mac again"'s (which was true) one advisor said he could get me a new Intel mac...and it's going to be delivered in 10 days or so! Woo hoo!