Has anyone ever purchased a refurbished item from Apple.com???

Discussion in 'Buying Tips and Advice' started by laravia18, Nov 30, 2006.

  1. laravia18 macrumors member

    Joined:
    Nov 30, 2006
    #1
    I wanted to buy a MacBook Pro but as you all may know they are very costly. Recently I was checking out the Apple website and I saw the one I wanted in the Refurbished section. I was wondering if anyone can contest to the quality of those items. It will be my first time owning an Apple computer, but I have used several over the years. Since the switch over to Intel it has inspired me to purchase one because now I can use two operating systems at once. I really have my eye on this computer, but I am skeptical because it's refurbished. Please ease my worries if you can!
     
  2. xfiftyfour macrumors 68030

    xfiftyfour

    Joined:
    Apr 14, 2006
    Location:
    Clemson, SC
    #2
    Have yet to buy a refurb computer, but I did buy a refurb iPod (5G 60gb). Got an awesome deal, and it came to me like new.. no scratches, no problems, no smudges.. I wouldn't have known a difference between a new one and the refurb if it weren't for the different box.

    I've only heard good things about refurbs from Apple. It's nice that they come with the standard one year warranty just like a new machine, so if any problems DO arise, you're still taken care of. Problems, though, are actually less likely, because the machines have gone through a second QC, and if there were any issues, they've been taken care of. Also, I've heard of a lot of people getting "extras" unexpectedly.. ie: more RAM, a bigger HD, a faster processor..etc. That's just the luck of the draw, but still.
     
  3. applemacdude macrumors 68040

    applemacdude

    Joined:
    Mar 26, 2001
    Location:
    Over The Rainbow
    #3
    they are not really scratched if at all (if it was originally apple just replaces the shell), and comes with everything that would otherwise come with a new unit, although it comes in a brown box instead of a nicer white looking one. but basically it a great deal, although very rarely someone gets a lemon, but apple will replace it if you get one
     
  4. cecildk9999 macrumors regular

    cecildk9999

    Joined:
    Sep 10, 2006
    Location:
    East Coast
    #4
    as far as I've heard, refurbished computers can run the range from simply being returned items to those with defects that have been fixed. I would have considered one for my last purchase if it hadn't been for my.edu discount :D
     
  5. autolist4u macrumors newbie

    Joined:
    Apr 9, 2006
    #5
    Apple refurbished computers are the best deal going. They are considerably cheaper than those on the used market and are fully waranted. It's a win-win.
     
  6. McGarvels macrumors 6502

    McGarvels

    Joined:
    Nov 10, 2006
    Location:
    Irvine, CA
    #6
    I actually bought a 20" iMac Core 2 Duo through the refurbished section on Apple's website and it is AMAZING. The machine works flawlessly. It's beautiful and understanding and caring. lol. Also, I was one of the lucky individuals who got extras for free (including a 256MB graphics card upgrade AND a 2.33GHz processor upgrade). All in all, I say go for a refurbished machine, I saved over 600 dollars (with all the extras included)
     
  7. aquajet macrumors 68020

    Joined:
    Feb 12, 2005
    Location:
    VA
    #7
    I purchased a refurbished 15" MBP Core Duo from Apple.com a few weeks ago. I can't say the deal was flawless, but Apple did fix the issues in a timely manner:

    1. The Apple Remote wasn't included in the box when I received it. I called AppleCare the day I received the computer and less than 24 hours later, the DHL man was at my door with another package.

    2. The computer shipped with 533mhz DDR2 RAM. The MBP is supposed to have 667mhz DDR2 RAM. I took it to my local Genius Bar and they swapped out the RAM. Took about 45 minutes of my time.

    Plus, there were some minor cosmetic blemishes around the trackpad. Hardly noticeable, however.

    On the other hand, my MBP did arrive with a bit of a surprise: a 7200 rpm drive instead of the advertised 5400 rpm. And the battery was new, with zero cycles as reported by coconut battery.

    Were these minor inconveniences worth the $1000 discount? Well, yeah. :D
     
  8. pianodude123 macrumors 6502a

    pianodude123

    Joined:
    Mar 1, 2005
    Location:
    in the internet
    #8
    haha...refurbished....

    It should say something like BMW does to make it sound like it is better quality...

    "Get your certified pre-owned 3 Series today for low APR..."

    haha....ya...theyre fine...

    unless you get the defective ones..... :eek: :eek:
     
  9. ducksrfr macrumors member

    Joined:
    Apr 3, 2006
    Location:
    Austin, TX
    #9
    i recently bought a refurb PB G4 15'' from Apple, and it's perfect. the specs online said it would come with 512 MB of RAM and a 80 GB hard drive, but when it arrived i received a pleasant surpise with 1 GB of RAM and 100 GB hard drive.

    i would have gone for a refurb mbp, but most of the apps i work with still aren't universal, so this is pretty much a stop gap for me until leopard, cs3 and ms office come out.
     
  10. mick4394 macrumors 6502a

    mick4394

    Joined:
    Oct 25, 2006
    Location:
    Flyover country
    #10
    I have a refurbished Macbook and a refurb 5G iPod. Both arrived in like new cosmetic and working condition. I highly recommend Apple refurbs. As long as their refurbs are of this quality, I'll never purchase a new Mac.
     
  11. mick4394 macrumors 6502a

    mick4394

    Joined:
    Oct 25, 2006
    Location:
    Flyover country
    #11
    I had a similar situation. My Macbook was supposed to have a 60 gig, but arrived with an 80 gig.
     
  12. failsafe1 macrumors 6502a

    failsafe1

    Joined:
    Jul 21, 2003
    #12
    I purchased an original G5 1.6 years ago and it has been flawless ever sense. I always recommend refurbed items without hesitation. I considered getting a Macbook Pro refurbed but decided to go with a new unit simply because of performance upgrades not quality issues.
     
  13. timnosenzo macrumors 6502a

    timnosenzo

    Joined:
    Jun 21, 2004
    Location:
    ct, us
    #13
    Agree 100%. I bought a refurb eMac 2 years ago, got it for a steal, and it still works and looks great to this day!
     
  14. tjcampbell macrumors 6502a

    tjcampbell

    Joined:
    Aug 14, 2006
    Location:
    Vancouver
    #14
    I used to be a big fan of the refurbished products until I got two DOA's in a row and I discovered that "apple care" and refurbished store "apple care" are NOT THE SAME!!!
    If your computer arrives DOA you will have to:
    Arrange a time for a courier to pick it up.
    Wait for apple to recieve the computer.
    Wait an additional 5-7 business days for your refund to be processed.
    At this point the funds are returned to your credit card and you may make another purchase from them.
    If you bought it from the regular part of the store and it arrived DOA they would send out another computer right away and when you recieve it, you send back the DOA one. No fussing around, waiting about ten days for you to get your money back and then waiting another ten to go through the entire ordering process again.
    Apple really boned me on my MBP and I will NEVER buy refurb again. When I got my money back I went to the apple store and managed to get my hands on a "refreshed" MBP. This just means the box was opened. It's perfect and I still saved a decent chunk. Plus refreshed comes with real apple care, not the half-assed refurbished apple dont care. x Tom
     
  15. mocman macrumors regular

    Joined:
    May 8, 2004
    #15
    Well I have had nothing but GREAT DEALS with the refurb products. A matter of fact I am selling the Powermac dual 1.8 this weekend that I purchased 3 yrs ago on refurb and will upgrade to the powermac 2.66 that I have been keeping a eye on. Hope that helps.........
     
  16. FFTT macrumors 68030

    FFTT

    Joined:
    Apr 17, 2004
    Location:
    A Stoned Throw From Ground Zero
    #16
    As long as you are looking at a late model refurb and especially a current model refurb, it's hard to go wrong.

    If you are entitled to the education discount, you won't be saving that much
    buying a refurb, but if you only qualify for full pop retail, then
    refurbs are a great deal.

    My daughter's iBook arrive in pristine condition, not a scratch and we
    were fortunate to receive an upgraded HD free.

    You end up with what ever the previous customer ordered, so sometimes
    you do benefit from a well equipped BTO at no extra cost.

    There's no guarantee that you'll get anything but a stock system,
    but it's nice when you luck out with some extra refurb candy.
     
  17. tjcampbell macrumors 6502a

    tjcampbell

    Joined:
    Aug 14, 2006
    Location:
    Vancouver
    #17
    Wow, you guys have had better luck than me!
    But PLEASE do beware and remember that the one consistent problem with the refurb store is that they DO NOT give the same applecare as a new product.

    Cheers, tom
     
  18. IJ Reilly macrumors P6

    IJ Reilly

    Joined:
    Jul 16, 2002
    Location:
    Palookaville
    #18
    Not sure where you get this. Refurbished and new Apple products are covered by the exact same warranty.

    http://www.apple.com/legal/warranty/hardware.html
     
  19. cantthinkofone macrumors 65816

    cantthinkofone

    Joined:
    Jul 25, 2004
    Location:
    Missouri, USA
    #19
    i bought a 3rd gen ipod 15G from the refurb site two years ago. stopped working after 3 months. filled out a forum on apple.com at 5pm. got a box the next day around 10am. pre-addressed and pre-paid with DHL over night. had a new ipod two days later.
     
  20. rstorm macrumors regular

    Joined:
    Oct 26, 2006
    Location:
    Grand Rapids, MI
    #20
    To date I have purchased many computers and iPods. I have yet to have a problem with any of them. Even if I did they are still covered under the std warranty!
     
  21. Cybergypsy macrumors 68040

    Cybergypsy

    Joined:
    May 16, 2006
    Location:
    Central Florida!
    #21
    I also wanted to buy another refurb, bought a 24' IMAC came with extra ram, upgraded video, amd Hard drive,,,,,I do get a Ed. discount, but would by another refurb in a heart beat.
     
  22. Jay42 macrumors 65816

    Jay42

    Joined:
    Jul 14, 2005
    #22
    I bought my PowerBook refurbished, another positive experience.

    Some people say that the refurbs are better since a tech has already looked at it and its less likely to have problems.
     
  23. Jimmieboy macrumors 6502

    Jimmieboy

    Joined:
    Oct 30, 2005
    Location:
    Australia
    #23
    Bought my 512mb iPod shuffle from the refurb store. Came with an arbband as well for only 69AUD! Great deal considering the new shuffle wasn't released then. Couldn't tell the difference between the refurb and a new one except for the packaging. Haven't had any problems with it. Enjoy your refurb!
     
  24. puckhead193 macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
    #24
    i purchased a 2gen nano from the apple store... it was fine some scratchs but it was all good but the battery was weak. So i went to apple (just got back) and they gave me a brand new in new packaging nano.. :D
     
  25. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #25
    I purchased a refurbished AirPort Express, and my experience was mixed. It took two weeks for the express to ship, and another week for it to be delivered. The express came in damaged brown box. After opening, I noticed that the device had black pen markings all over it. However, the unit functions fine.
     

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