HD Download has disappeared! & My annoyance at how Music Videos appear!

Discussion in 'iPod' started by tobyboat, Sep 10, 2008.

  1. macrumors newbie

    Joined:
    Jun 25, 2007
    Location:
    Cornwall
    #1
    Has anyone else has a problem with the HDTV downloads?
    I downloaded the free episode of Heroes to see what the quality was like.
    One the HD version of the show had downloaded it completely disappeared. No where to be found, not in the trash can, no where in spotlight.
    Which I thought was weird, but thought it must have been my fault, and afterall it was free, so nothing was really lost. (The standard version downloaded perfectly.)

    I then decided to buy the first episode of Grey's Anatomy, Season 4, and just as it completed downloading, once more it disappeared. I have searched high & low. Once again the standard version has downloaded perfectly.

    It's really annoying that my money has basically been wasted (especially as I already have all of Season 4 from iTunes. So that's $2.99 down the drain!

    Also, anyone having problems with how music videos show up in Grid view? They are all in (lots) of unknown albums, and just look horrid.
    I wish iTunes would give them there own tab again, like it used to be (iTunes 6.0??)

    Other than that...
    I love the new grid view, it looks awesome.
    The visualiser is sweet as & I think the genius side bar is, well, genius!

    Anyone have any ideas on what to do about my HD missing shows?
    (Obviously report it to apple).
     
  2. macrumors regular

    Joined:
    Sep 20, 2007
    Location:
    Washington, DC
    #2
    I had the same thing happen with a number of shows. WTF. Let me know if you figure it out.
     
  3. macrumors 65816

    Foxer

    Joined:
    Feb 22, 2003
    Location:
    Washington, DC
    #3
    I lost an HD episode of Battlestar Galactica last night, too.
     
  4. macrumors 603

    MacBoobsPro

    Joined:
    Jan 10, 2006
    #4
    They said you could download them to your computer. They didnt say anything about watching them. :D

    tobyboat why was your first download free?
     
  5. thread starter macrumors newbie

    Joined:
    Jun 25, 2007
    Location:
    Cornwall
    #5

    NBC are offering loads of episodes for free on iTunes right now (for example, the one I downloaded, but lost - Heroes, Season 2, Episode 1)
    It just happened to be my first download.
    No special treatment, unfortunately!

    I still can't find any of my HD downloads.
    So annoying.
     
  6. macrumors 68020

    northy124

    Joined:
    Nov 18, 2007
    #6
    I also lost a HD download (The Office) I'm currently re-downloading if it doesn't stay I'm going to be pissed.
     
  7. macrumors 6502

    Joined:
    Aug 16, 2007
    #7
    I too, am having this problem and have figured out what is causing it. When the standard version of the download starts it overwrites the HD version because they use the same file name. If you pause the standard version so that it doesn't start downloading when the HD version finishes. Then exit iTunes and reopen it. When you start downloading the standard version iTunes renames the standard version with a number 2 at the end so it doesn't overwrite the HD version. You think they would have bug tested this before launching.
     
  8. thread starter macrumors newbie

    Joined:
    Jun 25, 2007
    Location:
    Cornwall
    #8
    Have you had to pay for your re-download?
    Or did you contact apple?
     
  9. macrumors 6502

    Joined:
    Aug 16, 2007
    #9
    I was testing with the free episodes, but my guess would be that if you paid for the episode you would have to contact apple as it technically downloaded successfully.

    I am using the current version of Leopard incase anyone is curious.
     
  10. macrumors 68020

    northy124

    Joined:
    Nov 18, 2007
    #10
    Contacted apple got no reply and seeing as it was the free episode out of the whole of The Office Season 4 that went missing so I saw no harm in "Paying" for it again.
     
  11. macrumors 6502

    Joined:
    Aug 16, 2007
    #11
    Another fix for this problem is to turn on simultaneous downloads.
     
  12. macrumors 68020

    northy124

    Joined:
    Nov 18, 2007
    #12
    It was simultaneous downloads that caused it for me apparently:(, Sticking with only D/Ling one at a time in future.
     
  13. macrumors 6502

    Joined:
    Aug 16, 2007
    #13
    Originally I had iTunes setup for single downloads and had that problem. So if you do that make sure you pause the standard downloads exit iTunes after the HD versions are downloaded and reopen itunes to start the standard downloads.
     
  14. macrumors regular

    Joined:
    Sep 20, 2007
    Location:
    Washington, DC
    #14
    Sooo how do i get the ten episodes i lost back?
     
  15. macrumors 68020

    northy124

    Joined:
    Nov 18, 2007
    #15
    I'd phone Apple if I lost 10 episodes, I recommend you do the same.
     
  16. thread starter macrumors newbie

    Joined:
    Jun 25, 2007
    Location:
    Cornwall
    #16
    I just re-downloaded the free episode of Heroes available (it's not I'm going to spend anymore money for a minute!)
    And it worked fine (albeit a 2 1/2 hour download!)
    I ticked simultaneous downloads on, but still only the one downloaded at any one time.
    All very weird.

    I'm not sure if I'll bother buying any HD shows though to be honest, not if I'm just going to lose them.
     

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