to address my Six Month Old MacBook 2.16, which developed "minute" scratches several weeks after I had bought it (lined up with the spacebar and touchpad); and after two attempts to have it replaced or repaired; is visiting the Emeryville, CA Apple Store @3:00pm with the Store Manager to workout a "reasonable" resolution to the entire situation, one that will be accommodating to "The Apple Store" and "MYSELF!" So, I laid out my concerns about not being able to sell my MacBook at a reasonable price, since it has the scratches on the screen, and my desire to purchase a New MacBook Air, or receive a New MacBook 2.16 without the scratches. Well, the manager stated, "I deserved a personal shopping visit today, and we can discuss the matter in detail and work something out to both of our satisfaction!" I was just blown away by those comments and kissed my dog and gave her extra treats, for my "good fortune!" Anyway, now I'm wondering what exactly should I ask for, and to what extent they would go to to appease this situation? Also, I thought it rather odd that they would call after I sent back their "customer service email questionnaire." Any IMMEDIATE feedback would be greatly appreciated.