Help,Can't access iTunes account

Discussion in 'iPad Tips, Help and Troubleshooting' started by dreamerdonkey, Jan 23, 2013.

  1. macrumors member

    Joined:
    Dec 4, 2012
    Location:
    Bangladesh
    #1
    I need help. I can't access my iTunes account. Whenever I try to access it, an error message pop and like this "We could not complete your itunes store request. The Requested Resource could not be found." What should I do? please help me some one. I really need to access my account right now. :confused:
     
  2. macrumors 6502

    JPNFRK7

    Joined:
    Sep 27, 2012
    Location:
    California
    #2
    I would call Apple. When I got my iPad mini I had to put in the 3 security questions that you make to buy apps. I conveniently forgot these answers and had to call Apple to get it sorted out. I got connected with a great expert and he did everything he could to help me after I got locked out of my ID. Give them a call and explain your situation.
     
  3. macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #3
    This sounds more like a connection issue than a validation issue. So the questions aren't likely the thing.

    is this on wifi or cell data. how many bars. a weak signal could mean it is timing out.

    I would try syncing all your stuff up and trying a restore. If after doing that and setting it up as new you still cant get to the store then go to Apple etc. Especially if it is reading a full connection signal
     
  4. thread starter macrumors member

    Joined:
    Dec 4, 2012
    Location:
    Bangladesh
    #4
    I was thinking about the same thing at first. But no connection problem occur I thing because I have an android device too and I can easily access google play store, but whenever I try to access iTunes same message is showing all the time. I don't know what to do and I send an email to apple help desk and I found a automated reply which is not really helpful at all. So any help about this problem will be very much appreciated. :confused:
     
  5. macrumors G5

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #5
    You are not by any chance running any anti-virus software.

    Prime culprits include:

    Trend Micro

    AVG


    If you have these you do not need them, uninstall and try Itunes again.
     
  6. thread starter macrumors member

    Joined:
    Dec 4, 2012
    Location:
    Bangladesh
    #6
    are you telling me to uninstall the antivirus ? why the antivirus should cause any damage. And by the way I don't use AVG, I use avast. Though I will give it a try. :confused:
     
  7. macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #7
    Different device to different server means nothing.

    Try doing what I suggested. Rather than tossing out totally unrelated objections.
     
  8. macrumors 68030

    HazyCloud

    Joined:
    Jun 30, 2010
    #8
    AV can block access to services like the iTunes Store. You don't need to uninstall it if you can disable it for testing. If you can't disable it, you'll need to remove it completely to see if that changes anything. If it doesn't, just reinstall your AV. If it does, you may want to use another AV.
     

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