Help decoding a crash log

Discussion in 'Mac Programming' started by rolandolopez, Mar 17, 2008.

  1. macrumors newbie

    Joined:
    Mar 17, 2008
    #1
    Hi everyone,
    I have a user who has reported our application crashing. He is the only one that has reported this. Can someone help me dissect the error report he sent me?

    Thanks,
    Rolando

    Start of report:
    Code:
    Date/Time:      2008-03-14 14:37:51.857 -0400
    OS Version:     10.4.11 (Build 8S2167)
    Report Version: 4
    
    Command: geeART16
    Path:    /Library/Application Support/geeguides/geeART16
    Parent:  WindowServer [66]
    Rosetta: Yes
    
    Version: 8.0 r22 (8.0 r22, © Macromedia, Inc. 1996-2005)
    
    PID:    258
    Thread: Unknown
    
    Exception:  EXC_BAD_ACCESS (0x0001)
    Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000303
    
    Thread 0:
    0   GLEngine         0x0c416acb gliInitializeLibrary + 1020
    
    Thread 1:
    0   LaunchCFMApp     0xb822fa6b strchr + 72
    1   LaunchCFMApp     0xb81cb487 pthread_cond_wait + 3114
    2   LaunchCFMApp     0xb816765e catch_exception_raise_state_identity + 318
    3   LaunchCFMApp     0xb8166b9a CallPPCFunctionAtAddressInt + 177124
    4   LaunchCFMApp     0xb8166a91 CallPPCFunctionAtAddressInt + 176859
    5   LaunchCFMApp     0xb816775c catch_exception_raise_state_identity + 572
    6   LaunchCFMApp     0xb8200c00 pthread_create + 1124
    
    Unknown thread crashed with i386 Thread State:
    eax: 0x00000000  ebx: 0x0c4166dd  ecx:0xb82dd420  edx: 0x00000000
    edi: 0x0c4166cf  esi: 0x0c439a68  ebp:0xbfffd928  esp: 0xbfffd8e0
     ss: 0x0000001f  efl: 0x00010286  eip:0x0c416acb   cs: 0x00000017
     ds: 0x0000001f   es: 0x0000001f   fs:0x00000000   gs: 0x00000037
    
    Binary Images Description:
        0x1000 -     0x2fff LaunchCFMApp     /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
      0x680000 -   0x681fff BDL.dylib     /usr/libexec/oah/Shims/BDL.dylib
      0x7e6000 -   0x7e6fff libSystem.B.dylib     /usr/libexec/oah/Shims/libSystem.B.dylib
     0x177a000 -  0x177bfff CoreFoundation     /usr/libexec/oah/Shims/CoreFoundation.framework/CoreFoundation
     0x178e000 -  0x178efff ApplicationServices     /usr/libexec/oah/Shims/ApplicationServices.framework/ApplicationServices
     0x17d1000 -  0x17d7fff IOKit     /usr/libexec/oah/Shims/IOKit.framework/IOKit
     0xc34e000 -  0xc391fff GLEngine     /usr/libexec/oah/Shims/GLEngine.bundle/GLEngine
     0xc414000 -  0xc446fff GLEngine     /usr/libexec/oah/Shims/GLEngine.bundle/GLEngine
     0xc500000 -  0xc507fff libgcc_s.1.dylib     /usr/lib/libgcc_s.1.dylib
     0xc50c000 -  0xc675fff GLEngine     /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
     0xc70c000 -  0xc74ffff libGLImage.dylib     /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
     0xc753000 -  0xcc0ffff libGLProgrammability.dylib     /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
     0xcd0a000 -  0xcd6efff libstdc++.6.dylib     /usr/lib/libstdc++.6.dylib
    0x8fc00000 - 0x8fc50fff dyld 46.16    /usr/lib/dyld
    0x8fe00000 - 0x8fe4afff dyld 46.16    /usr/lib/dyld
    0x90000000 - 0x901c0fff libSystem.B.dylib     /usr/lib/libSystem.B.dylib
    0x90218000 - 0x9021dfff libmathCommon.A.dylib     /usr/lib/system/libmathCommon.A.dylib
    0x9021f000 - 0x90261fff com.apple.CoreText 1.1.3 (???)    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
    0x90289000 - 0x9036dfff ATS     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    0x90396000 - 0x90758fff com.apple.CoreGraphics 1.258.77 (???)    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x907e7000 - 0x908befff com.apple.CoreFoundation 6.4.9 (368.31)    /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x90905000 - 0x90905fff com.apple.CoreServices 10.4 (???)    /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x90907000 - 0x90a10fff libicucore.A.dylib     /usr/lib/libicucore.A.dylib
    0x90a61000 - 0x90ae4fff libobjc.A.dylib     /usr/lib/libobjc.A.dylib
    0x90b0d000 - 0x90b7ffff libstdc++.6.dylib     /usr/lib/libstdc++.6.dylib
    0x90bf2000 - 0x90bfdfff libgcc_s.1.dylib     /usr/lib/libgcc_s.1.dylib
    0x90c02000 - 0x90c77fff com.apple.framework.IOKit 1.4.8 (???)    /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90c8d000 - 0x90ca1fff libauto.dylib     /usr/lib/libauto.dylib
    0x90ca7000 - 0x90f72fff com.apple.CoreServices.CarbonCore 682.28    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    0x90fcf000 - 0x91048fff com.apple.CoreServices.OSServices 4.1    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    0x9108b000 - 0x910ccfff com.apple.CFNetwork 129.22    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x910e0000 - 0x910f4fff com.apple.WebServices 1.1.3 (1.1.0)    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
    0x91100000 - 0x91192fff com.apple.SearchKit 1.0.7    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    0x911ce000 - 0x911eefff com.apple.Metadata 10.4.4 (121.36)    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
    0x911fb000 - 0x9120afff libz.1.dylib     /usr/lib/libz.1.dylib
    0x9120d000 - 0x913c2fff com.apple.security 4.5.2 (29774)    /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x914bf000 - 0x914c8fff com.apple.DiskArbitration 2.1.2    /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x914cf000 - 0x914d7fff libbsm.dylib     /usr/lib/libbsm.dylib
    0x914db000 - 0x91503fff com.apple.SystemConfiguration 1.8.6    /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    0x91515000 - 0x9158efff com.apple.audio.CoreAudio 3.0.5    /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x915d8000 - 0x915d8fff com.apple.ApplicationServices 10.4 (???)    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    0x915da000 - 0x9160dfff com.apple.AE 314 (313)    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    0x91623000 - 0x91700fff com.apple.ColorSync 4.4.10    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
    0x9173f000 - 0x917c0fff com.apple.print.framework.PrintCore 4.6 (177.13)    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
    0x917fd000 - 0x918affff com.apple.QD 3.10.25 (???)    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
    0x918e4000 - 0x9193afff com.apple.HIServices 1.5.2 (???)    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
    0x91962000 - 0x9197cfff com.apple.LangAnalysis 1.6.3    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    0x9198a000 - 0x919aafff com.apple.FindByContent 1.5    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
    0x919b7000 - 0x919f3fff com.apple.LaunchServices 182    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    0x91a0b000 - 0x91a19fff com.apple.speech.synthesis.framework 3.5    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x91a21000 - 0x91a5ffff com.apple.ImageIO.framework 1.5.6    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x91a74000 - 0x91b37fff libcrypto.0.9.7.dylib     /usr/lib/libcrypto.0.9.7.dylib
    0x91b82000 - 0x91b97fff libcups.2.dylib     /usr/lib/libcups.2.dylib
    0x91b9c000 - 0x91bbcfff libJPEG.dylib     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x91bc1000 - 0x91c21fff libJP2.dylib     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91c33000 - 0x91c37fff libGIF.dylib     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x91c39000 - 0x91ca6fff libRaw.dylib     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
    0x91cab000 - 0x91cebfff libTIFF.dylib     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x91cf1000 - 0x91d0cfff libPng.dylib     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x91d11000 - 0x91d13fff libRadiance.dylib     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x91d15000 - 0x91e03fff libxml2.2.dylib     /usr/lib/libxml2.2.dylib
    0x91e22000 - 0x91e22fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1)    /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x91e24000 - 0x91f0afff com.apple.vImage 2.5    /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
    0x91f12000 - 0x91f31fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1)    /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    0x91f9d000 - 0x92029fff libvMisc.dylib     /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
    0x92035000 - 0x920ccfff libvDSP.dylib     /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
    0x920e5000 - 0x92692fff libBLAS.dylib     /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    0x926c5000 - 0x929f0fff libLAPACK.dylib     /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
    0x92a20000 - 0x92b0ffff libiconv.2.dylib     /usr/lib/libiconv.2.dylib
    0x92b12000 - 0x92b98fff com.apple.DesktopServices 1.3.7    /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    0x92bda000 - 0x92e0efff com.apple.Foundation 6.4.9 (567.36)    /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92f31000 - 0x92f54fff libGL.dylib     /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x92f60000 - 0x92fbcfff libGLU.dylib     /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x92fd2000 - 0x92fd2fff com.apple.Carbon 10.4 (???)    /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92fd4000 - 0x92fe9fff com.apple.ImageCapture 3.0.4    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    0x92ffa000 - 0x93005fff com.apple.speech.recognition.framework 3.6    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    0x9300d000 - 0x93016fff com.apple.securityhi 2.0.1 (24742)    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    0x9301e000 - 0x930b1fff com.apple.ink.framework 101.2.1 (71)    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    0x930c6000 - 0x930cbfff com.apple.help 1.0.3 (32.1)    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
    0x930cf000 - 0x930f1fff com.apple.openscripting 1.2.5 (???)    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    0x93105000 - 0x9310dfff com.apple.print.framework.Print 5.2 (192.4)    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    0x93114000 - 0x9317dfff com.apple.htmlrendering 66.1 (1.1.3)    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
    0x931a6000 - 0x931eefff com.apple.NavigationServices 3.4.4 (3.4.3)    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
    0x93218000 - 0x93229fff com.apple.audio.SoundManager 3.9.1    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
    0x93232000 - 0x93239fff com.apple.CommonPanels 1.2.3 (73)    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    0x9323f000 - 0x93566fff com.apple.HIToolbox 1.4.10 (???)    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x9369b000 - 0x936aafff com.apple.opengl 1.5.1    /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x941bd000 - 0x9427cfff com.apple.audio.toolbox.AudioToolbox 1.4.7    /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x942c0000 - 0x942c0fff com.apple.audio.units.AudioUnit 1.4.3    /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x94a9d000 - 0x94abffff libmx.A.dylib     /usr/lib/libmx.A.dylib
    0x94c4e000 - 0x94c5ffff libCGATS.A.dylib     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x94c66000 - 0x94c73fff libCSync.A.dylib     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x94cc3000 - 0x94cddfff libRIP.A.dylib     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x94ce4000 - 0x9500efff com.apple.QuickTime 7.4.1 (14)    /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x9796d000 - 0x9797afff com.apple.agl 2.6.2 (AGL-2.6.2)    /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x9a900000 - 0x9a901fff com.apple.iokit.dvcomponentglue 1.9.0    /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
    0x9c4a5000 - 0x9c4a7fff Interposers.dylib     /usr/libexec/oah/Shims/Interposers.dylib
    0xb8000000 - 0xb82d6fff LaunchCFMApp     /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
    
    Translated Code Information:
    
    Rosetta Version:  17.26
    Args:      /Library/Application Support/geeguides/geeART16 /Library/Application Support/geeguides/geeART16 -psn_0_4587521 
    Exception: EXC_BAD_ACCESS (0x0001)
    
    Thread 0: Crashed (0xbfffd8e0, 0x0c416acb)
    0x0c34fcac: /usr/libexec/oah/Shims/GLEngine.bundle/GLEngine : _gliInitializeLibrary + 0x4c
    0x9369ef38: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL : _glcValidatePlugin + 0x98
    0x9369edb4: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL : _glcPluginConnect + 0x54
    0x9369ea50: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL : _glcPluginChoosePixelFormat + 0xc0
    0x9369ce68: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL : _cglChoosePixelFormat + 0x308
    0x9369cae0: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL : _CGLChoosePixelFormat + 0xb0
    0x9796e45c: /System/Library/Frameworks/AGL.framework/Versions/A/AGL : _aglChoosePixelFormat + 0x41c
    0x85372090: No symbol
    0x853f5590: No symbol
    0x853f6724: No symbol
    0x853eaa48: No symbol
    0x855c41bc: No symbol
    
    PPC Thread State
    srr0: 0x00000000    srr1: 0x00000000                     vrsave: 0x00000000
    cr:  0xXXXXXXXX        xer: 0x20000000         lr: 0x0c34fe10        ctr: 0x900220c0
    r00: 0x0c34fe10     r01: 0xbfffe930     r02: 0x0c3920ac     r03: 0x0c4166cf     
    r04: 0x0c385c18     r05: 0x00000002     r06: 0xfefefeff     r07: 0x80808080     
    r08: 0x00000000     r09: 0x40ee340c     r10: 0x0c38569c     r11: 0x006818c4     
    r12: 0x80808080     r13: 0x00360a40     r14: 0x00307d40     r15: 0x00361700     
    r16: 0x00307cd0     r17: 0x00000000     r18: 0x00000000     r19: 0xffffffff     
    r20: 0xbffff9b4     r21: 0xbffff790     r22: 0x00000001     r23: 0xa369b5d8     
    r24: 0xa369b658     r25: 0x00000002     r26: 0x936a6400     r27: 0x936a2af0     
    r28: 0x936a83d0     r29: 0x0c392004     r30: 0x01833600     r31: 0x0c34fc70     
    
    
    Model: iMac4,1, BootROM IM41.0055.B08, 2 processors, Intel Core Duo, 2 GHz, 1 GB
    Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
    Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x89), Broadcom BCM43xx 1.0 (4.170.13.1)
    Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
    Network Service: Built-in Ethernet, Ethernet, en0
    Serial ATA Device: WDC WD2500JS-40NGB2, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R   UJ-846, 690.28 MB
    USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
    USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
    USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 100 mA
    USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
    USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
    
     
  2. macrumors 6502

    Joined:
    Jul 25, 2006
    #2
    Looks like he was running the app in Rosetta... good luck deciphering that. It can't even tell which thread crashed.
     
  3. macrumors 68020

    Krevnik

    Joined:
    Sep 8, 2003
    #3
    Yes you can, actually. :)

    Look further down the build log and it will have Rosetta information on the crash. Looks like thread 0 crashed in OpenGL.

    Something calling into aglChoosePixelFormat is giving it bad data, leading towards a crash. I can't tell more than that from the log, since it seems symbols from the app itself are missing from this particular build.

    If your customer can repro it, give him the same build with symbols and have him reproduce it.
     

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