HELP! Dell Dimension 5000 - No sound

Discussion in 'Mac Basics and Help' started by psychofreak, Apr 4, 2007.

  1. psychofreak Retired

    psychofreak

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    London
    #1
    The title says it all really.

    I offered to help out with my friend's spyware-ridden Dell Dimension 5000. I went to his house and reinstalled windows with the original disks and used the driver disks included. Everything works, except he has no sound from his speakers or headphone jack, which had both been working only a few hours previous.

    Needless to say he is quite angry with me, and I am pretty desperate for a solution. I don't have the computer specs with me, but if some information is needed I can easily phone him to ask.

    Thank you in advance
     
  2. TheAtwookie macrumors newbie

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    Lubbock, TX
    #2
    I'd first take a look at the drivers for his motherboard (if audio is on board), or for his soundcard and make sure they're upgraded to the most recent version for the operating system.

    If they worked before, it's likely there is just a driver mishap somewhere and upgrading the driver -should- fix it. If not, we can work from there.
     
  3. Reflow macrumors 68000

    Reflow

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    #3
    Have you looked around in device manager? That will give you an idea of what is installed on the machine.
     
  4. psychofreak thread starter Retired

    psychofreak

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    #4
    Could someone please link me to the drivers (or other things?) that I should tell the guy to install, and please tell me if there is anything else you would recommend I should tell him to do.
     
  5. Reflow macrumors 68000

    Reflow

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    #5
    Have you tried Here
     
  6. CanadaRAM macrumors G5

    CanadaRAM

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    #6
    www.dell.com , Support, somewhere there is a place to enter the service tag number of the machine (should be glued onto the machine somewhere) and this will link to all th download options for that specific machine
     
  7. psychofreak thread starter Retired

    psychofreak

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    #7
    Thanks guys very much!

    I'm sorry to be so persistent, but I am going to his house tomorrow, and if I am unable to fix the stuff, I'm sure he will be pretty pissed...has anyone had the same experience? Any more advice?
     
  8. psychofreak thread starter Retired

    psychofreak

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    #8
    IT DOESN'T WORK! I told him to install this but nothing happened...He is calling a 'computer guy' and I will pay the cost...I'm really upset about this...HELP IS NEEDED
     
  9. skinnylegs macrumors 65816

    skinnylegs

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    #9
    If you have MS Messenger, add "sjesser@cox.net" and I'll see if I can't help you out.
     
  10. Eidorian macrumors Penryn

    Eidorian

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    #10
  11. zblaxberg Guest

    zblaxberg

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    #11
  12. psychofreak thread starter Retired

    psychofreak

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    #12
  13. Eidorian macrumors Penryn

    Eidorian

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    #13
    How doesn't it work?
     
  14. psychofreak thread starter Retired

    psychofreak

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    #15
    It installs but still no sound...
     
  15. Eidorian macrumors Penryn

    Eidorian

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    #16
    Unless they have a third party audio solution installed my link should work. Failing that, it might be related to chipset. Have they restarted their computer? The drivers won't work until then.
     
  16. psychofreak thread starter Retired

    psychofreak

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    #17
    He restarted...and did the chipset link...STILL NO SOUND!
    I'm freaking out...
     
  17. psychofreak thread starter Retired

    psychofreak

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    #18
    I'm going to have to hire him someone...does anyone know a good guy near Earls Court (London) ?
     
  18. live4ever macrumors 6502a

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    #19
    You tried other speakers or headphones? What does the Sound Manager (or whatever it is by the clock) have its settings at?
     
  19. psychofreak thread starter Retired

    psychofreak

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    #20
    Control panel's sound settings seem fine. Headphones do not work...
     
  20. Reflow macrumors 68000

    Reflow

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    #21
    Did you look in Device manager to see if the drivers are installed?
     
  21. psychofreak thread starter Retired

    psychofreak

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    #22
    Here's the thing...the guy is no computer guru, and I asked him by phone to look at device manager to see if there were any '!'s or '?'s - he said no. I then told him to look in Add Hardware and look for things with 'audio' or 'sound' in the title. He came up with: USB audio device , Legacy audio drivers, Audio codecs and Sound Blaster Live! 24-bit
     
  22. Eidorian macrumors Penryn

    Eidorian

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    #23
    Did they install it or Dell? I'd check Creative's website. Yes, I tried to do the work for you.

    Are there any unknown devices listed in Device Manager?
     
  23. psychofreak thread starter Retired

    psychofreak

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    #24
    He's never opened up his computer

    And no there are not
     
  24. Eidorian macrumors Penryn

    Eidorian

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    #25
    Check my updated previous post.
     

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