Help getting into Support Community?

Discussion in 'Mac Basics and Help' started by ArtOfWarfare, Sep 16, 2012.

  1. macrumors 604


    Nov 26, 2007
    Hi, I have a problem getting into Apple's Support Community:

    I click the log in button. It has me give my Apple ID and password. I give them. It then says "Pick a Username". I do so. If I enter "ArtOfWarfare", the username I use on most sites, I am told that the name is unavailable and to pick another. So I try "ArtOWarfare" (I drop the "f"), but then it tells me this:

    An account utilizing this email address already exists. Only one account per email address is allowed on Apple Support Communities.


    If an account exists, then why the crap am I picking a username! Log me into that existing account!

    Has anyone has similar issues? What is the solution?

    Edit: I get this error if I enter anything besides "ArtOfWarfare", which I suspect is the name of the account I probably set up years ago and forgot about because how rarely I needed it.
  2. macrumors 601

    Jun 19, 2007
    Plymouth, MN
    Do you have any other Apple ID's? Maybe one from an iTunes account?
  3. thread starter macrumors 604


    Nov 26, 2007
    This is my only Apple ID. I use it for accessing the iTunes stores as well as iTunesConnect (although it looks like I may need to create a second one to be able to upload iBooks... I tried adding that to my account and it said I wasn't allowed to have both iTunesConnect and iBooks Publisher hooked up to a single account or something like that.)

    Find My Friends and iCloud are also hooked up for this Apple ID.
  4. macrumors newbie

    Nov 9, 2012
  5. macrumors newbie

    Nov 18, 2012
    I am having the same problem. My Apple ID and password are valid, but it asks for a username when I try to log into the Support Community. I cannot find where to retrieve my user name. My ID and password are correct and used daily.
  6. benjasmine, Nov 25, 2012
    Last edited: Nov 25, 2012

    macrumors newbie

    Nov 25, 2012
    I just found a solution that worked for me.

    When you are asked to login, instead of typing your e-mail address as your Apple ID, type your old username. If you don't remember having one, try guessing it.

    Credit goes to Siobhanish in Apple Support Communities. I had to log out of Apple Support Communities in order to view the post...

    If the solution doesn't work, view post #15 and #16 here:
  7. macrumors newbie

    Feb 10, 2013
    Your suggestions did not work. Got any more ideas?
  8. macrumors regular

    May 26, 2009
    Having the same issue here. Totally infuriating.

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