Help: iphone 5 got hundreds of dead pixels!

Discussion in 'iPhone' started by normalphone, Nov 26, 2012.

  1. macrumors newbie

    Joined:
    Nov 26, 2012
    #1
    Hi,
    My iphone 5 got hundreds of dead pixels, all over the screen.
    see attached pic of dead pixels..
    i think those are dead -they are purple not white
    Apple phone support insist i will try all kinds of restores, hard resets etc.
    does anyone here know this can actually help?

    I bought the phone in canada and i'm in Europe, any idea how can I get the phone replaced without getting back to canada?

    apple are not very helpful
     

    Attached Files:

  2. macrumors 6502

    Joined:
    Aug 11, 2010
    Location:
    Toronto
    #2
    Did you try going into an Apple store (it's not 100% clear from your post)?

    Is your phone factory unlocked purchased from Apple?

    I've heard that some people have been able to get a warranty replacement in another country but then others have said the warranty is only valid in the country where it was purchased.
     
  3. macrumors demi-god

    ChristianJapan

    Joined:
    May 10, 2010
    Location:
    日本
    #3
    If you have Apple Care you might could go in a store for replacement ... But not sure what happen to the SIM registration once your device changed. Any plan to go back to home country for holiday season ? Or possible to send It back and ask someone to change in Canada and rent a phone to bridge the time
     
  4. thread starter macrumors newbie

    Joined:
    Nov 26, 2012
    #4
    Nope.. only phone support. they told me they will service me only in canada
     
  5. macrumors 6502

    Joined:
    Aug 11, 2010
    Location:
    Toronto
    #5
    If there is an Apple store near you, just go in and give it a try. I've definitely heard of people replacing their defective iphone abroad.
     
  6. macrumors 68000

    vastoholic

    Joined:
    Jan 28, 2009
    Location:
    Tulsa, OK
    #6
    Woah, did the screen just start doing that or did something happen to the phone? Just making sure because if something happened to it, then the store probably won't help you out anyway.
     
  7. thread starter macrumors newbie

    Joined:
    Nov 26, 2012
    #7

    Nothing.. just happend
     
  8. macrumors 68000

    vastoholic

    Joined:
    Jan 28, 2009
    Location:
    Tulsa, OK
    #8
    That's crazy! I've never seen a screen with so many dead pixels. # Sorry to hear about that. I would definitely do what the others have said. Just try to take it to a store and see if you get lucky outside Canada.
     
  9. macrumors 65816

    Joined:
    Oct 7, 2010
    #9
    Whoa, yeah go to the nearest Apple store and show them what your phone just did and ask if they can help you with it..
     
  10. macrumors 6502

    Joined:
    Jul 17, 2008
    #10
    As long as you didn't damage it Apple should take care of that free of charge I would imagine. The picture its kind of hard to tell, but it looks crazy.
     

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