HELP! Lost Office Product Key....

Discussion in 'Mac Apps and Mac App Store' started by DMoney34, Feb 13, 2012.

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  1. macrumors newbie

    Joined:
    Jan 7, 2011
    #1
    I installed a new HDD in my MBP and used Time Machine to restore everything. Now OFFICE 2011 wants an activation code (the ONLY app that has asked for it).

    Of course I don't have it anymore and Microsoft won't help me...suggestions?!
    Thanks in advance!


    (Side note: @Microsoft This is why people steal software. You make it impossible to be honest when you have a legit issue...)
     
  2. macrumors 68030

    CylonGlitch

    Joined:
    Jul 7, 2009
    Location:
    SoCal
    #2
    I ran across the exact same problem in the past. And I made the same comment, "This is why people crack / pirate software. If you're going to treat me like one, I guess I should act like one right?" In the end I switched to Pages for my general use. Fortunately for me, we have a corporate license for Office and was able to get it from our IT department.
     
  3. macrumors P6

    Peace

    Joined:
    Apr 1, 2005
    Location:
    Space--The ONLY Frontier
    #3
    I'm very familier with Microsoft and if you had a registered version of Office they would help.

    Call them back and ask for a supervisor.
     
  4. macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #4
    Failure on your part to keep the install disc or activation code is not a justification for piracy.
     
  5. MRU, Feb 13, 2012
    Last edited: Feb 13, 2012

    MRU
    macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Ireland
    #5
    In fairness it's hardly MS fault for your losing of your serial key is it ?


    Do you have a receipt for the product at least ? Something to show you actually purchased it ? Even a CC receipt ?




    With Office For Mac 2011 however users did not need to register, just activate the product serial. So it's possible they do not know who the user is and this would not help in this instance.












    If you can actually locate some proof of purchase contact the team on this number for activation issues:
    (800) 936-5700 Explain the situation, explain you have some proof of purchase even though you have lost your product packaging, they may then be able to issue you with another activation code.
     
  6. thread starter macrumors newbie

    Joined:
    Jan 7, 2011
    #6
    • I didn't install it. IT dept did and kept the disc.
    • I didn't pay for it personally. Company card. No receipt.
    • I DID register. If you take the time to register a legitimate; product the company should keep it on file. It's called customer service.

    Any REAL suggestions that might actually HELP someone in need?


     
  7. macrumors 68030

    Darth.Titan

    Joined:
    Oct 31, 2007
    Location:
    Austin, TX
    #7
    In that case, go to the IT dept. They should still have the disc and registration code.
     
  8. macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #8
    Then go to IT and get the code.
     
  9. MRU
    macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Ireland
    #9
    That's not quite the story your first post painted was it.... Also why the attitude?


    Exactly...

    If this was installed by your company, go back to the IT department and ask them to activate / re-install for you.

    If you no longer work at that company, then you are not entitled to it, and Microsoft or the company have no obligation to give you an activation key.
     
  10. Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #10
    [MOD Note]

    6. Warez/Serials/Keys. Do not post software serial numbers or keys or refer people to specific websites, software, or techniques whose purpose is to break or bypass software licensing methods, distribute cracks, or obtain or use commercial software or media in violation of its license and/or for copyright violation. Do not ask for or give such help.

    Because the only way for you to get this installed legally is to contact your IT department and asking for help here is akin to asking for a Product key, this thread is being closed
     
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