Help - My boss's emac has failed!

Discussion in 'Macintosh Computers' started by scrapple, Sep 23, 2004.

  1. scrapple macrumors regular

    scrapple

    Joined:
    Sep 23, 2004
    #1
    I am a pc geek (although I grew up with apple ][e and an apple2c, mystery house was my fav game)..

    anywho, his wife's emac at home has failed to boot, so i am thinking power supply....

    Whats the procedure to get a new one, replace it, etc... is it just like a pc?

    sorry, im a newb to apple stuff, and those emac's are one complete unit right?

    thanks
     
  2. SilentPanda Moderator emeritus

    SilentPanda

    Joined:
    Oct 8, 2002
    Location:
    The Bamboo Forest
    #2
    See if it's under warranty... if it is... Apple should fix it... that'd be your best bet of course.
     
  3. caveman_uk Guest

    caveman_uk

    Joined:
    Feb 17, 2003
    Location:
    Hitchin, Herts, UK
    #3
    If it's under 1 year old -you're covered by warranty - contact Apple
    If it's between 1-3 years old AND you have Applecare - you're covered - contact Apple
    Otherwise it's an out of warranty repair (read 'surprisingly expensive') :(
     
  4. Billicus macrumors 6502a

    Billicus

    Joined:
    Apr 3, 2002
    Location:
    Charles City, Iowa
    #4
    Stating that it has failed isn't a very consise way of explaining what is wrong. Can you describe the symptoms, the problems, errors? Will it start up? Does the problem(s) occur after startup? ;) :eek:
     
  5. jtgotsjets macrumors 6502

    jtgotsjets

    Joined:
    May 20, 2004
    Location:
    Lawrence, KS
    #5
    I'd first see if it's under warranty.

    Then I'd ask to see the machine to diagnose the problem more specifically.

    (Or, alternatively, just tell them to send it to Apple.)
     
  6. 7on macrumors 601

    7on

    Joined:
    Nov 9, 2003
    Location:
    Dress Rosa
    #6
    I haven't read about too many PSUs failing on Macs. I'd say Battery died - if it's fairly old, though unlikely because emacs aren't that old.

    Unless shorted by a powersurge. Then the PSU would be kaput.

    The logic board could also be at falt.

    Also check to make sure it is plugged in.
     
  7. iHambone macrumors newbie

    Joined:
    Jan 29, 2003
    Location:
    St. Louis, MO. USA
    #7
    Worth a try.......

    I had a friend who also had an eMac that wouldn't boot. Sounds silly, but power down and unplug all usb devices from the computer. Disconnect the power cord. Let is sit over night. Plug just the keyboard and mouse back in, and try powering up.

    If it works add the other devices. I know, I know..........but I read this on Apple's eMac discussion forum, recommended it to a friend, and it worked.

    Good luck,
    Dan
     

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