Help! My contacts just suddenly disappeared!

Discussion in 'iPhone' started by TH55, Jul 5, 2013.

  1. macrumors 68020

    Joined:
    Nov 5, 2011
    #1
    I have an iPhone 4S running 5.01. The contacts just suddenly disappeared! Wtf??

    I hooked up my phone to itunes to restore from backup. I backed up earlier today and usually do at least once a week. When I went to restore from backup tonight, it only had the backup that it automatically did when I just plugged in but none of the other ones from the last few days, the only other backups were from 2011 and earlier. How is this possible?? I backup every time I sync to iTunes!

    I'm going insane, somebody please help me.
     
  2. macrumors regular

    Joined:
    Nov 17, 2012
    Location:
    Australia
    #2
    The automatic backup will only save the latest one as far as I know. You should have made it stop when it was trying to automatic backup as you plugged in.

    Do you sync your contacts with icloud or google? If so, the reason might be that you accidentally turned off the sync and all contacts would be removed from the phone because of that, but they could be easily retrieved by turning the sync back on.
     
  3. macrumors 68020

    KUguardgrl13

    Joined:
    May 16, 2013
    Location:
    Kansas, USA
    #3
    I was in the Apple Store a few weeks ago and a lady there had a similar issue with her iPhone that was also running iOS 5. The Genius helped her get her contacts back from the iCloud and updated her phone to iOS 6. Really, truly iOS 6 isn't that bad I promise!

    Your issue may be what is described here: http://tasel.wordpress.com/2011/11/10/whered-my-ios-5-contacts-go/

    If your computer does not support iCloud it's best to not sync contacts that way. Sync through Address Book on your Mac if you have one or possibly through Outlook on a PC.
     
  4. thread starter macrumors 68020

    Joined:
    Nov 5, 2011
    #4
    Oh crap. So every automatic backup removes the previous one? If this is the case it shouldn't automatically start backing it up, it should ask. If for whatever reason you accidentally deleted info on your phone and want to restore you shouldn't have to "catch" it in time right after connecting. That's risky.
     
  5. macrumors regular

    Joined:
    Nov 17, 2012
    Location:
    Australia
    #5
    It is the case on my Mac. That's why I disabled the automatically sync when connected...
     
  6. thread starter macrumors 68020

    Joined:
    Nov 5, 2011
    #6
    Oh there we go, perfect. That should be the default, frustrating.
     
  7. macrumors regular

    Joined:
    Nov 17, 2012
    Location:
    Australia
    #7
    Do you have any backup on icloud? You might wanna look into that or maybe call apple to see if they would offer any help.
     
  8. macrumors regular

    Joined:
    Jun 26, 2013
    #8
    Same thing happened to me. Because I use iCloud, my phone doesn't automatically sync when I plug it in. But I still had trouble getting my contacts from iCloud. I ended up just tapping the contacts app several times and then by some miracle they reappeared. Scary.
     
  9. macrumors member

    Joined:
    Jun 15, 2013
    #9
    I merged all facebook + icloud + hotmail contacts with my old 3gs. It was look fine. All contacts has picture + email adr. and facebook account.
    I bought an ip5 and restored from icloud. %95 of facebook contacts are lost. Also when I add a new contact, it saves as hotmail account. I filtered hotmail at contacts list so I can't ser new contact on my list.
    What's wrong with my phone?
    My ios is 6.1.2
     
  10. thread starter macrumors 68020

    Joined:
    Nov 5, 2011
    #10
    Yeah but the backup is from a while ago
     
  11. macrumors 6502a

    bjb.butler

    Joined:
    Aug 18, 2008
    Location:
    Southern California

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