HELP NEEDED: Can't log in to iTunes on Apple TV

Discussion in 'Apple TV and Home Theater' started by gazfocus, Feb 15, 2008.

  1. macrumors 68000

    gazfocus

    Joined:
    Jan 3, 2008
    Location:
    Liverpool, UK
    #1
    I have just got round to updating my Apple TV and everytime I try to log in to my iTunes account, it says that either the Apple ID or Password is incorrect, although I can still log in on my PC.

    I am in the UK and my iTunes account is a US one funded by iTunes Gift Cards.

    Is there any way to resolve this?
     
  2. macrumors P6

    Peace

    Joined:
    Apr 1, 2005
    Location:
    Space--The ONLY Frontier
    #2
    On the Apple TV change your settings to the US store.
     
  3. thread starter macrumors 68000

    gazfocus

    Joined:
    Jan 3, 2008
    Location:
    Liverpool, UK
    #3
    I have :(
     
  4. thread starter macrumors 68000

    gazfocus

    Joined:
    Jan 3, 2008
    Location:
    Liverpool, UK
    #4
    I have just tried logging on with my UK iTunes account too and that didn't work either. Also, YouTube doesn't work. It comes up "There is a problem communicating with YouTube. Try again later."

    I'm leaning towards thinking it's a network issue, but it finds my iTunes on my computer ok, and it downloaded the update no problem.

    Any thoughts?
     
  5. macrumors 68000

    FreeState

    Joined:
    Jun 24, 2004
    Location:
    San Diego, CA
    #5
    Check for a software update again, what notice do you get?
     
  6. thread starter macrumors 68000

    gazfocus

    Joined:
    Jan 3, 2008
    Location:
    Liverpool, UK
    #6
    I just get a message saying my Apple TV is up to date.
     
  7. macrumors 68000

    FreeState

    Joined:
    Jun 24, 2004
    Location:
    San Diego, CA
    #7
    That typically means you have a connection to the internet. Hmmm this is an odd one for sure LOL.
     
  8. thread starter macrumors 68000

    gazfocus

    Joined:
    Jan 3, 2008
    Location:
    Liverpool, UK
    #8
    I'm wondering if it's a fault with my AppleTV because it wouldn't connect to YouTube before I updated either. It was a refurb AppleTV...Do you think this is possible?
     
  9. macrumors 68040

    Joined:
    Jun 20, 2007
    #9
    Is your iTunes account using an AOL email address? There are major issues with the Apple TV and AOL accounts and addresses. Not sure what the fix is either.
     
  10. macrumors 68000

    FreeState

    Joined:
    Jun 24, 2004
    Location:
    San Diego, CA
    #10

    If its an AOL account here is Apples help for that:

    http://docs.info.apple.com/article.html?artnum=307459

    Solution
    AOL accounts are not able to be used on Apple TV. If you need to sign in to the iTunes Store with an AOL account on your Apple TV, your AOL account will need to be converted to an Apple ID. iTunes Store Support can do this conversion for you. To reach them, follow these steps:

    Go to the iTunes Store Support page and fill out the form at the bottom of the page. If you see a "Contact Us" button instead of a form, click it and then follow these steps:

    In the Category section, choose Account or Billing.
    In the Sub-Category section, choose I can't sign-in with my AOL account.
    Ignore the Info field that appears on the right, and explain your situation in the "Ask Your Question Here" field at the bottom.
    Click the Send button to send your request to iTunes Store Support.
     
  11. macrumors 68040

    Joined:
    Jun 20, 2007
    #11
    The problem is mine is not, and the account simply is an AOL email. That should not be a problem, but it is. iTunes email customer service was useless. I am going to have to call Applecare, maybe they know something better.
     
  12. macrumors 68020

    megfilmworks

    Joined:
    Jul 1, 2007
    Location:
    Sherman Oaks
    #12
    I had the same problem after upgrading. Before the upgrade my apple user name (which is an aol.com email) worked fine.
    After the upgrade I got the prompt username invalid or something like that.
    I went to iTunes, and opened an account with my .mac email. It took just a few screens to verify info and credit card (maybe 1-2 mins).
    After that the Apple TV accepted my .mac email no problem.
    I think it is related to the aol.com email.
     
  13. macrumors newbie

    Joined:
    Feb 15, 2008
    #13
    Not a tech fault; You're Locked Out!

    The problem with Apple TV not accessing the iTunes store seems to be Apple locking out non-US users from its US iTunes store.

    You can only use that store if you have a credit card with a US billing address.

    Other users seem to revert to their own-country stores which seem not to offer movies at all -- probably because Apple has not bothered or not resolved copyright issues in making the movies available to other copyright jurisdictions.

    So all the hype about Apple TV upgrades offering movie downloads seems to be completely false if you live anywhere but within the USA.

    Set your Itunes store to your own country on Apple TV or iTunes and you will see that the movie menu options disappear, so this is not unintended but allowed for in the programming.

    It's enough to make you... :mad::mad::mad:
     
  14. thread starter macrumors 68000

    gazfocus

    Joined:
    Jan 3, 2008
    Location:
    Liverpool, UK
    #14
    My account doesn't use an AOL email address. It uses a hotmail account.

    So why doesn't my UK account work either? And why does YouTube not work? There are people from the UK in another thread that have signed in to the US accounts fine :(
     
  15. macrumors demi-god

    VideoFreek

    Joined:
    May 12, 2007
    Location:
    Philly
    #15
    Do you have some factual knowledge about this change, or are you just speculating? Plenty of other non-US members are reporting on this forum that their "US" accounts funded solely by US iTMS Cards are working just fine with :apple:TV rentals.

    Apple have been very upfront about the fact that rentals are currently for US customers only. Steve Jobs mentioned in his MWSF keynote that this service will be extended to other countries later this year.
     
  16. macrumors demi-god

    VideoFreek

    Joined:
    May 12, 2007
    Location:
    Philly
    #16
    I hate to bring up something so basic, but AppleIDs and passwords are case-sensitive. Are you 100% sure you're entering them correctly?
     
  17. thread starter macrumors 68000

    gazfocus

    Joined:
    Jan 3, 2008
    Location:
    Liverpool, UK
    #17
    yeah, i always make all usernames and passwords in lower case. Thanks for the suggestion though.

    One thing that may be worth noting is that I can watch film trailers and TV Show Previews so I must be getting the network connection but it just will not sign me in :(
     
  18. thread starter macrumors 68000

    gazfocus

    Joined:
    Jan 3, 2008
    Location:
    Liverpool, UK
    #18
    Emailed Apple regarding this and this is the reply I got back:

    Hello Gareth!
    Many other customer's are experiencing this too. Apple is currently working hard toward a resolution for this issue you've reported. You will receive an email after the matter has been investigated and further information is available for me and for you. Thank you for your patience and understanding Gareth! Apple wants your iTunes experience to be as enjoyable as possible. I'll be in touch soon! Have yourself a good night!

    Take care of yourself!!
    Courtney
    iTunes Customer Support
     
  19. macrumors 6502

    Carlos E

    Joined:
    Jun 30, 2007
    Location:
    NYC
    #19
    This fix does not work.
     
  20. macrumors 6502

    Carlos E

    Joined:
    Jun 30, 2007
    Location:
    NYC
    #20
    I started a thread about this.

    http://forums.macrumors.com/showthread.php?t=435740
     
  21. macrumors newbie

    Joined:
    Jan 22, 2008
    #21
    I was able to resolve this with power cycle

    I had this problem last night when I went to play
    a previously rented movie -- some error about not
    being able to authorize my ATV with iTunes Store.

    I tried everything I could think of with no success at which time
    I resorted to pulling the power plug.

    After the ATV when through a full power reset I was able
    to enter my iTunes password and it finally went through.
     
  22. thread starter macrumors 68000

    gazfocus

    Joined:
    Jan 3, 2008
    Location:
    Liverpool, UK
    #22
    Does anyone know if this has been resolved as I still cannot log into iTunes with either of my iTunes accounts (one is a UK one using a hotmail email and one is a US one using my web domain email)..
     
  23. macrumors member

    Joined:
    Sep 18, 2006
    #23
    I have the same problem. Refurb AppleTV, can't connect with my username password, works fine on PC. Will try power cycle. Great start for my AppleTv experience. :(
     
  24. macrumors newbie

    Joined:
    May 21, 2008
    #24
    On a slightly different (but still thread relevant) note...

    Is it possible for the Apple TV unit to connect to a home network and stream media from a pc running iTunes WITHOUT an iTunes account?

    The reason I ask is I'm looking into being able to stream media throughout the house and I quite fancy the Apple TV as the front end system due to the unique 'frontrow' interface. I might just be being fussy but most of the media HDD's out there have terrible GUI, I just like things to look all nice and slick.

    As I don't have an iTunes account but still use iTunes to collaborate my media, will the Apple TV still do the job I want it to do? I'm not overly bothered about the online rentals as Blockbuster isn't actually that far away and part of the whole 'movie rental' experience is flicking through the display boxes and reading the blurbs on the back (Ok, so I'm a bit old school like that).

    If this will work for me, is there anywhere you lovely people know of that I can buy three Apple TV units as a bulk order? ;)
     

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