Resolved Help!!!! New mba set up problem!!!

Discussion in 'MacBook Air' started by Sugi209, Feb 9, 2011.

  1. Sugi209, Feb 9, 2011
    Last edited: Feb 9, 2011

    Sugi209
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    macrumors newbie

    Joined:
    Feb 7, 2011
    #1
    :mad:I just got my new MBA, not refusrbished. But when I turn it on for the first time to do the set up, there's a big line across the screen (about 2 inches wide). Now I have to send the whole thing back and wait for the replacement:mad:. Any ideas?
     
  2. jksu
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    macrumors regular

    Joined:
    Nov 26, 2009
    #2
    take it to an apple store. they'll give you a new one.

    jksu
     
  3. zenio
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    macrumors 6502

    Joined:
    Feb 2, 2011
    #3
    If it's BTO be prepared for a wait.
     
  4. Sugi209
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    thread starter macrumors newbie

    Joined:
    Feb 7, 2011
    #4
    I ordered it from J&R.com because it saved me almost $200 for the tax. I'm just going ot send it back to them and I just ordered a replacement with one day shipping. :)
     
  5. Sugi209
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    thread starter macrumors newbie

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    Feb 7, 2011
    #5
    What's BTO? Sorry, I am newbie here. :p
     
  6. neko girl
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    macrumors 6502a

    neko girl

    Joined:
    Jan 20, 2011
    #6
    Did you add any customizations to your MBA? Then it's a BTO or "Built to Order".
     
  7. Doc750
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    macrumors 6502a

    Joined:
    Aug 11, 2010
    #7
    doesn't matter .. take it to apple store and see if they'll switch it out for ya
     
  8. hcho3
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    macrumors 68030

    Joined:
    May 13, 2010
    #8
    As long as they are willing to exchange it, then do it thru your seller. But, apple store will take care of it as well.
     
  9. rkaufmann87
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    macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #9
    Apple won't switch it, they didn't sell it!
     
  10. rkaufmann87
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    macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #10
    Apple Store won't exchange it, they have zero incentive to do so and how do they accept it in their inventory?
     
  11. Sugi209
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    thread starter macrumors newbie

    Joined:
    Feb 7, 2011
    #11
    I don't know if you consider this BTO. Here's the specs:

    13.3 inch
    Intel Core 2 Duo
    2.18GHz Processor
    4GB DDR3 SDRAM
    256GB Flash Storage
     
  12. Sugi209
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    thread starter macrumors newbie

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    Feb 7, 2011
    #12
    To All that suggest to take it to the apple store:

    The closest Apple store is about one hour away from me. And I am also afraid that they will just repair it instead of exchanging it, and who kows if they have the one that I want it in stock. So I just ordered the exact same one from the same company and pay an extra $30 for expedited shipping. The total was $1,779.98, and I think its still worth it.
     
  13. hcho3
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    macrumors 68030

    Joined:
    May 13, 2010
    #13
    .......


    I wonder which store you need to go to get your warranty claim. I think it's apple store.

    Yes, I bought my iphone from best buy and had issues. Apple store took it back and exchanged for a new one without any questions.
    Same thing goes for my MBP.
     
  14. TheRealDamager
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    macrumors 65816

    Joined:
    Jan 5, 2011
    #14
    For future reference, this probably didn't require 4 "helps" and an "asap". Nobody's dying.
     

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