Help not Helping?

Discussion in 'General Mac Discussion' started by struggs, May 15, 2004.

  1. macrumors newbie

    Joined:
    May 15, 2004
    #1
    help viewer has stopped working and keeps crashing. when i go to finder and go to help i get the help screen up but it is blank with only the search field and main window showing. it wont let me do a search. however, if i open a new window it works fine until you have performed a search and it quits out again. any ideas please help?
    ps. when it asks to send a report it mentions kernal errors?

    struggs
     
  2. Administrator

    HexMonkey

    Staff Member

    Joined:
    Feb 5, 2004
    Location:
    New Zealand
    #2
    Try some of the solutions at this site. In particular, I've found that deleting the following files/folders will usually fix these types of problems:

    Home/Library/Preferences/com.apple.help.plist
    Home/Library/Preferences/com.apple.helpui.plist
    Home/Library/Preferences/com.apple.helpviewer.plist
    Home/Library/Caches/com.apple.helpui/
     
  3. thread starter macrumors newbie

    Joined:
    May 15, 2004
    #3
    help not helping (mai working)

    thanks for your help all better now, cheers.

    on a different note recently updated the security from the apple downloads as recommended ny apple and since then mail keeps asking for my keychain password all the time and mail keeps hanging as it tries to retrieve mail so long in fact that the server rejects the request. any ideas. have seen lots of posts on apple website about this.

    nick
     

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