A friend's 60GB 4G iPod has been having trouble lately so I figured I'd post here to see if you have any ideas. Here's what she said it's been doing: A song was just ending, and it froze. I hit the menu part and that bottom part you told me about to shut it down, but it wouldn't move. Then about 2 minutes later, it moved to another song on its own, but didn't play it, then it moved two minutes later, and the song that was posted did not correlate w/ the picture (I.E. there was the album cover of Annie Lenox, but it wasn't her song next to it, it was some Elvis song) then it skipped to another song, it started playing, then stopped. Then started again only to freeze yet again. Started again, so I went back to menu, and it took me back to shuffle again and was stuck on a song (your Heaven's Gate song). Now I finally got it to turn off. ( I think I just hit menu this time to turn it off). And now I get the sad Mac icon. Any ideas? Thanks!