Help - Startup question mark

Discussion in 'MacBook Pro' started by Onslaught, Jan 27, 2007.

  1. Onslaught macrumors newbie

    Joined:
    Jan 27, 2007
    #1
    :( my friends mac wont start up i get a grey screen with the finder smiley face and a question mark folder what do i do to ix this problem sorry is i posted this in the wrong section please help :(
     
  2. psychofreak Retired

    psychofreak

    Joined:
    May 16, 2006
    Location:
    London
    #2
    Is there any real important data there, or is he backed up?

    Try putting the OSX install disk one in the machine and holding C when you start up...

    Look at the options for 'repair disk' when you're booted from the disk...

    Good Luck!
     
  3. Onslaught thread starter macrumors newbie

    Joined:
    Jan 27, 2007
  4. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #4
    I know it's cruel and unusual, and really just depicts my malevolent nature...

    But could you actually be bothered to provide some valuable information? What kind of Mac? What version of the operating system?
     
  5. Onslaught thread starter macrumors newbie

    Joined:
    Jan 27, 2007
  6. bousozoku Moderator emeritus

    Joined:
    Jun 25, 2002
    Location:
    Gone but not forgotten.
    #6
    Try going to System Preferences and the Startup Disk preference pane to make certain that your drive is selected properly.

    If that's not it, follow the instructions to start from your Mac OS X install discs and select Disk Utility from the menus to repair the drive.
     
  7. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #7
    Here are some things to try:

    1) Try to fix the disk from single user mode, if you don't have boot discs.

    During boot, hold Apple-S
    You should get a text-based interface with a prompt.
    At the prompt, type this exactly:

    fsck -fy

    (and press return)

    You should get a bunch of text that may or may not end with a phrase similar to "repair completed successfully." If you get this, you can type reboot to restart the Mac. If you get something that indicates that this failed, then come back with the message you got.

    2) Reset non-volatile memory -- see these instructions
    3) Reset Power Management Unit -- see these instructions

    Try #1 first.
     
  8. Onslaught thread starter macrumors newbie

    Joined:
    Jan 27, 2007
    #8
    did

    did it i tryed 1 and nothing happens the text never appear 2 and 3 didnt do anything either
     
  9. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #9
    Hmmm, you are rapidly running out of options. Here are the ones you have left:

    1) Find an install disc that you can boot off of.

    2) This is a friend's Mac, right? And you also have one? Turn their computer off. Get a firewire cable (same 6 pin male connectors on both sides) and connect the two computers together. While connected, boot their computer holding the "T" key down on the keyboard. You should get a different onscreen icon (of a disk). After this, you should see their Mac's hard drive mounted on your desktop. You can then try to repair the disk from your Mac.

    3) Go to an Apple store and ask the "Genius" for help.
     
  10. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #10
    I only get this once before when my hard drive failed.

    Good luck
     
  11. Onslaught thread starter macrumors newbie

    Joined:
    Jan 27, 2007
  12. TraceyS/FL macrumors 68040

    Joined:
    Jan 11, 2007
    Location:
    North Central Florida
    #12
    More than likely he put a new hard drive in and reinstalled the system from the disks.

    I'm guessing you have no disks? There isn't much you can do without some system disks.... a flashing question mark is never good.

    What about maybe Diskwarrior???? Doesn't it have a boot CD maybe??
     
  13. Icewind macrumors regular

    Icewind

    Joined:
    May 23, 2006
    Location:
    Scotland
    #13
    I had the exact same problem with my 24" iMac (it arrived like that out of the box... DOA). Flashing question mark... can do nothing with it. I spent over an hour on the phone to the Apple Support guys in India and they tried everything, then declared it DOA and gave me a RMA number to return it.

    I personally think in the case of my iMac, the IDE cable had managed to detach itself from the HD. This would have happened either in transit or it managed to pass through quality control like that. Your mates' problem sounds very similar. If you're brave enough, you could try to open it up and check the HD and IDE cable are firmly connected. If they are, then it sounds like the HD is fried :(
     
  14. Icewind macrumors regular

    Icewind

    Joined:
    May 23, 2006
    Location:
    Scotland
    #14
    This sounds like a good idea. I would give that a bash.
    Maybe... you could even try it the other way round. Boot your mates' machine from your FW connected HD. I think this should be possible, it would just be like booting from an external FW drive?

    Best of Luck Dude
     

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