Help! Stuck CD in MacBook Pro!

Discussion in 'Mac Basics and Help' started by hotwire132002, Jun 22, 2006.

  1. hotwire132002 macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #1
    My MacBook Pro's SuperDrive suddenly stopped being recognized by the computer -- If I go in to system profiler, it doesn't see any optical drive at all. The drive will spin up when I boot up/wake up the computer, but it's not being recognized. I suspect the data cable may have come disconnected somehow. I called AppleCare and they're going to fix the problem, but I'll have to send the laptop in to get it fixed.

    The drive died with a very important CD in it which I need tomorrow (of course; Murphy's law :rolleyes:). Is there any way I can get the disc out before I send in the laptop for repair? I know my old tray-loading iBook had an emergency eject paperclip hole; is there anything similar on the MBP?

    Thanks in advance for any suggestions! I hope someone can help me out!
     
  2. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #2
    Restart the machine holding down the mouse button (from before the grey screen with the Apple logo appears).
     
  3. will0407 macrumors 6502a

    Joined:
    May 20, 2006
    #3
    Have you tried rebooting the system and holding down the "mouse" button? That works on desktops, not sure about laptops tho.

    Also, I've heard cases before where people just tip their laptop up and the disc fall out. Might b worth a go.
     
  4. hotwire132002 thread starter macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #4

    No luck -- the computer doesn't seem to recognize any sort of eject command.
     
  5. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #5
    Sounds like it doesn't think that the drive exists at a hardware level as that's about as fool proof as it gets.

    A certified Apple tech could remove the drive and maybe get the disk back...
     
  6. hotwire132002 thread starter macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #6
    That's what I figured -- I'll have to find a workaround for tomorrow, and then send in the laptop to AppleCare. Thanks for the help, though!
     
  7. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #7
    If you open the Terminal and type

    Code:
    ioreg | grep IODVD
    
    what do you get?

    I get (with a working DVD drive on a MBP):

    Code:
    jay:~ robbie$ ioreg | grep IODVD
        | |   |   |           +-o IODVDServices  <class IODVDServices, registered, matched, active, busy 0, retain count 7>
        | |   |   |             +-o IODVDBlockStorageDriver  <class IODVDBlockStorageDriver, registered, matched, active, busy 0, retain count 6>
    
    If you get those lines then the machine knows the hardware is there...
     
  8. hotwire132002 thread starter macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #8
    I get nothing; just a blank line.
     
  9. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #9
    That basically confirms it. The drive is so dead it's not recognised at a very low level.

    Sorry :(
     
  10. hotwire132002 thread starter macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #10
    It's OK, it's not your fault. ;)

    Like I said, I'll find a way to manage without the disc tomorrow and get the laptop sent in for repair next week.

    Thanks again for your help!
     
  11. funkychunkz macrumors 6502a

    funkychunkz

    Joined:
    Jun 1, 2005
    Location:
    Ottawa, Canada
  12. hotwire132002 thread starter macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #12
    I think that's the case -- my guess is, the data cable somehow came disconnected. Obviously, that's not user-servicable, so I'll have to send the computer in to Apple.
     

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