Help Viewer Crashing in 10.2.x

Discussion in 'General Mac Discussion' started by naki, Dec 5, 2003.

  1. naki macrumors newbie

    Joined:
    Dec 5, 2003
    #1
    Today I've tried to use Help Viewer with a number of different applications. Every time it crashes just after I start the Viewer. Up until today Help had been working fine.

    The Apple Knowledge Base simply suggested I upgrade my OS. I was using 10.2.6 anyway, but I updated to 10.2.8. From the Apple Discussion board I followed the instructions on Dr Smoke's X-Lab site (http://www.thexlab.com/book/troubleshootingmacosx.html) but this did not work.

    Can anybody tell me how to get my Help working again?
     
  2. OutThere macrumors 603

    OutThere

    Joined:
    Dec 19, 2002
    Location:
    NYC
    #2
    The help viewer in 10.2 was always really terrible. My friend was able to open it up and open the force-quit panel to watch the help viewer stop responding. After a minute or so of pinwheeling it would just crash. I would try to find the information you need online - even when the 10.2 viewer works it is REALLY slow.
     
  3. dukemeiser macrumors 6502a

    dukemeiser

    Joined:
    Dec 17, 2002
    Location:
    Iowa
    #3
    Re: Help Viewer Crashing in 10.2.x

    I'm sure they were hoping you'd upgrade to Panther ;)
    Which isn't a bad idea, since Help Viewer has been revamped in Panther. It now uses the Safari SDK to render the Help Files.

    As for Help Viewer in Jaguar, I never had any luck with it. It would always freeze on me and I'd force quit, or it would just crash. Sorry. :(
     

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