I have had a hellish day on a few accounts, but to top it off I just got an email saying that my iPod has been put on hold at the repair center because of external damage to the unit. I called Apple and they said because of extensive scratching and a small dent on the back of the unit they can't look at it further. Options are: pay $255 or do nothing. I do know that there is a very tiny dent in the iPod. I got it the first day I had it when I had the iPod in my pocket with my keys. I quickly learned that the iPod easily scratches and I bought iPod socks to hide the scratches. The iPod also did get dented at that point or some other. The only times I have dropped it have been in my car onto the car floor which is carpeted. Now come on? Am I being unreasonable in thinking Apple is being unreasonable? I am sure there are ways to be a squeaky wheel. Any suggestions? EDIT: It broke when I connected it to an iPod dock for the first time. Apple said that is a coincidence. Is it? has anyone heard of that? It worked fine but after leaving it iin the dock for a day the hard disk stopped working.