Help with Mac App store purchases

Discussion in 'Mac Applications and Mac App Store' started by pooleman, Nov 5, 2012.

  1. macrumors 68000

    pooleman

    Joined:
    Jan 11, 2012
    Location:
    Eastern CT
    #1
    Hello All,

    I am having some very frustrating issues and need help. Last year I bought Keynote and Pages for my older Mac Mini running Snow Leopard 10.6.8. I had to wipe my mini last week as it had a congested HD drive was pretty slow. So I wiped everything and reinstalled snow leopard, itunes, the whole shebang. When I got to the part where I reinstalled Keynote and Pages I opened the MAC APP STORE, clicked on "purchases", and then clicked on Keynote it said that I needed to have 10.7 installed to download.

    I already paid $20 each for these 2 apps. How can I download prior versions of KEynote and Pages. Apple support from India I assume said I was skrewed basically.

    Please Help
     
  2. macrumors regular

    colshine

    Joined:
    Mar 2, 2011
    Location:
    UK
    #2
    The App Store only contains the latest version. Do you have a Time machine backup or something you could copy it from?
     
  3. thread starter macrumors 68000

    pooleman

    Joined:
    Jan 11, 2012
    Location:
    Eastern CT
    #3
    Nope. The App Store always said that you can easily download any purchase as often as you want. So I never worried about it.
     
  4. macrumors 68020

    gmanist1000

    Joined:
    Sep 22, 2009
    #4
    Why not just update to 10.7?
     
  5. thread starter macrumors 68000

    pooleman

    Joined:
    Jan 11, 2012
    Location:
    Eastern CT
    #5
    I have an older Mac mini that cannot update above Snow Leopard. Otherwise I would.
     
  6. macrumors regular

    colshine

    Joined:
    Mar 2, 2011
    Location:
    UK
    #6
    I would keep complaining to Apple - you purchased the software and should be able to download it again.
     
  7. macrumors 68000

    chaosbunny

    Joined:
    Mar 11, 2005
    Location:
    down to earth, far away from any clouds
    #7
    Welcome to the Apple way. Time to buy a new computer to use the software you bought. Isn't the Mac App Store great for consumers with enough money? :rolleyes:
     
  8. thread starter macrumors 68000

    pooleman

    Joined:
    Jan 11, 2012
    Location:
    Eastern CT
    #8
    Super helpful. Thanks buddy.
     
  9. thread starter macrumors 68000

    pooleman

    Joined:
    Jan 11, 2012
    Location:
    Eastern CT
    #9
    Any other suggestions? I'm dying here.
     
  10. macrumors demi-god

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #10
    I believe this is the best answer you will get. This is why I stick to trying to buy directly from the developer. I know this is Apple software which is twice the whammy. I also suggest trying to find a physical iWorks disc for sale. This way you always have physical copy.
     
  11. macrumors 68000

    chaosbunny

    Joined:
    Mar 11, 2005
    Location:
    down to earth, far away from any clouds
    #11
    I'm sorry, but since you mentioned you already contacted Apple support and there is nothing they could do you are pretty much out of luck.

    firedepts idea of finding a (used?) physical iWork disc is probably the only thing left to do. But it also involves spending money again.

    I know it sucks, it's one of the reasons why personaly I don't use the Mac App Store. It can not be that hard to offer previous versions of their software for the past 1-2 OS releases, for people who keep their machines for more than 5 years. But guess what, that's not what Apple wants, they want you to buy a new machine.
     
  12. thread starter macrumors 68000

    pooleman

    Joined:
    Jan 11, 2012
    Location:
    Eastern CT
    #12
    It sucks. I'm actually considering buying a new laptop, not just because of this issue; not being able to sync using icloud with my desktop, not being able to use airplay from my desktop to my apple tv,and so on. If I could convince my wife to allow it than I would but one but she won't budge, especially since I just bought a new iPhone 5 and Ipad mini.
     

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