Help with new Powerbook 15'' PLEASE

Discussion in 'Macintosh Computers' started by g0gie, Oct 26, 2005.

  1. macrumors regular

    Joined:
    Jan 31, 2005
    #1
    I got my BTO powerbook about an hour ago and the first thing i did was run teh apple hardware test and it FAILED. someone please help. The error i get is during the logic board test and I get this error message "

    Error 2Fan/4/1: Rear Right exhaust


    Can one of you new powerbooks owners please duplicate this? I was thinking maybe the hardware test wasnt updated for the new powerbooks, or if not that that maybe I really do have a faulty exhaust fan. Please HELP!!!!
     
  2. pna
    macrumors 6502

    Joined:
    May 27, 2005
    #2
    Call apple -- they should be aware of the issue if its within the hardware test itself.
     
  3. macrumors newbie

    Joined:
    Dec 4, 2004
    #3
    I ran the hardware test on mine when it arrived too - it passed everything. Sounds like you have an actual problem - sorry. Apple should fix it without any fuss though.
     
  4. thread starter macrumors regular

    Joined:
    Jan 31, 2005
    #4
    did u have the 15 '' powerbook as well?
     
  5. macrumors 68020

    Joined:
    Mar 30, 2004
    #5
    Well, good job testing it right away. Don't use it or it might get too hot. :confused:
     
  6. macrumors newbie

    Joined:
    Dec 4, 2004
    #6
    Yeah, it's the new 15" base model (no BTO).
     
  7. thread starter macrumors regular

    Joined:
    Jan 31, 2005
    #7
    called applecare, they are making me send it in for repair. its good that somthing is happening at least , but it lookst like ill be without my pb for a another week.... this sux.... they BETTERfix it right the first time and not make me have to send it it again or im gonna be ANGRY!
     
  8. macrumors 68000

    Joined:
    Feb 12, 2005
    #8
    dam dude that sucks. i have one dead pixel but none of the problems you expressed. i ran the hardware test and it passed successfully.
     
  9. thread starter macrumors regular

    Joined:
    Jan 31, 2005
    #9
    thanks for your sypathy guys... looking forward to a quick turn around by applecare!
     
  10. Nuc
    macrumors 6502a

    Nuc

    Joined:
    Jan 20, 2003
    Location:
    TN
    #10
    Why don't you tell them to send you a new one? I don't know if I would want a new computer that already failed the hardware test.... Or maybe I'm to picky.

    Nuc
     
  11. macrumors 65816

    ipacmm

    Joined:
    Jun 17, 2003
    Location:
    Cincinnati, OH
    #11
    If you have an Apple store near you, I would go down and return it and get a new one.
     
  12. macrumors 68020

    Joined:
    Mar 30, 2004
    #12
    Nah... I'm that picky too... I would send the whole thing back and order a new one. Since when you get it back, the aluminum will probably be warped a little from opening it up.
     
  13. thread starter macrumors regular

    Joined:
    Jan 31, 2005
    #13
    Yea I was thinking abuto getting anew one too but I think the turn around period woudl take longer. I really want to get this working asap
     
  14. macrumors 68030

    FFTT

    Joined:
    Apr 17, 2004
    Location:
    A Stoned Throw From Ground Zero
    #14
    If you have an AppleStore near you, they should just replace it on the spot.

    Do not delay!

    You said you're model is a stock 15", so there should be no problem
    replacing it at the store.
     
  15. thread starter macrumors regular

    Joined:
    Jan 31, 2005
    #15
    actually my model is BTO with the 100gb 7200rpm HD
     
  16. macrumors 6502a

    maxterpiece

    Joined:
    Mar 5, 2003
    #16
    they will probably refuse to take it back without charging a 10% restocking fee. I had an issue a WHILE back with a power computing mac clone that shipped with a bad motherboard. They wouldn't let me just return it and get a new one. Fortunately they had a 30 day money back guarantee so I just returned it that way.
     
  17. macrumors 6502a

    SummerBreeze

    Joined:
    Sep 11, 2005
    Location:
    Chicago, IL
    #17
    That's terrible, that would drive me crazy. Getting a new PowerBook and having to send it right back....that sucks.
     
  18. macrumors 6502

    Joined:
    Sep 18, 2005
    #18
    Maybe the box damaged it
     
  19. macrumors 6502a

    Temujin

    Joined:
    Oct 1, 2005
    Location:
    Copenhagen
    #19
    What is this test program you guys are talking about. can't seem to find it. Have the BTO 15" new PB too.


    Never mind, found it.
     

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