Help?

Discussion in 'Mac Pro' started by hyperpasta, May 6, 2006.

  1. hyperpasta macrumors 6502a

    hyperpasta

    Joined:
    Aug 1, 2005
    Location:
    New Jersey
    #1
    Our family just ordered a second 512 MB module for our Rev. A iMac G5 (20"/1.8 GHz/512 MB/Superdrive/Bluetooth). After following Apple's instructions, we booted the computer and were greeted with a kernel panic after the login screen appeared. On the second try, the computer hung at the Apple logo and jargon superimposed itself over the grey background. We took out the RAM and added it again, and we got a kernel panic right after turning on the computer.

    Bad RAM? Maybe, though we compared the chips and they have identical specifications. We ordered from Crucial. Was this a mistake? How do we demand a replacement? Or should we demand a refund and get Apple RAM?

    Thanks in advance,
    hyperpasta
     
  2. Danksi macrumors 68000

    Danksi

    Joined:
    Oct 3, 2005
    Location:
    Nelson, BC. Canada
    #2
    Is the memory chip seated correctly? It took me two attempts to get it in properly on my Rev.C iMac. I didn't get any Kernal panics, it just didn't recognize the extra memory.
     
  3. hyperpasta thread starter macrumors 6502a

    hyperpasta

    Joined:
    Aug 1, 2005
    Location:
    New Jersey
    #3
    We tried twice and it didn't work either time. My father says it was definitely seated correctly (it clicked in, the little things that hold it in at the sides were in place, etc.)

    We know the RAM is bad, but what do we do about it?
     
  4. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #4
    Contact Crucial...they should take it back no questions asked. Crucial sells quality RAM, so as long as you have the right RAM, it's probably just a bad stick. They'll replace it for you in a jiffy.

    Edit: Oh, and descriptive titles for threads are appreciated. "Help?" isn't very informative. Even just something like "RAM Problems" will likely bring the right knowledgeable people to the rescue.
     
  5. Fleetwood Mac macrumors 65816

    Fleetwood Mac

    Joined:
    Apr 27, 2006
    Location:
    Canada
  6. hyperpasta thread starter macrumors 6502a

    hyperpasta

    Joined:
    Aug 1, 2005
    Location:
    New Jersey
    #6
    Sorry :eek:

    I guess I know that, but I wasn't quite thinking straight.
     
  7. CanadaRAM macrumors G5

    CanadaRAM

    Joined:
    Oct 11, 2004
    Location:
    On the Left Coast - Victoria BC Canada
    #7
    Did you choose the model from Crucial's RAM selector, or did you get the "Generic" crucial from Crucial or from a discounter?

    Getting the recommended Crucial part is generaly very safe; there is a failure rate of any RAM of about 1% Just call Crucial.
     

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