...My computer illiterate friend ordered SBC Yahoo DSL the other day...in the midst of setting it up, he called me with a problem. Long story short, I'm heading over there tomorrow with no idea about how to set up DSL either. I really don't want to waste all day with it. From what I've figured out from his questions and looking online, he needs a account name and password for access over PPPoE (he swears he hasn't been given either, so I'm guessing he as to go online to get that set up somehow). Here's my main question, will it be as easy as: 1) Call customer service and say "we can't get online to establish the account", 2) have them establish it, 3) enter account name and password into Preferences>Network>Ethernet>PPPoE settings or are there other steps we'll have to take? Any advice?, I've already asked him for the Modem make and model in case he messed something up and I need to figure out how to access it. Thanks in advance.