horrible iPod luck?

Discussion in 'iPod' started by ero87, Sep 22, 2006.

  1. ero87 macrumors 65816

    ero87

    Joined:
    Jan 17, 2006
    Location:
    New York City
    #1
    My iPod photo was replaced because of hardware failure in june. The replacement had the same sad icon face happening, so i sent that in and got another replacement.

    Now THIS replacement is giving me the sad face, and won't switch into disk mode. It's still in the 90-day warranty, but i'm sick of getting refurb ipods that are boudn to break within weeks. Is there a way for me to yell at apple and have them send me a REAL solution? I'm very very frustrated.
     
  2. Ubuntu macrumors 68000

    Joined:
    Jul 3, 2005
    Location:
    UK/US
    #2
    Apple sent me a replacement iPod 60GB, it arrived DOA. Sent me another one, worked fine, but it was a 30GB. Sent me another one, 60GB, DOA. Sent me a third one, DOA too.

    Main thing is that I kept my calm. Do not yell, it won't get you anywhere. It's annoying, I know, but I got £100's worth of accessories for free as well as a brand new iPod 60GB, new warranty.

    If you do end up getting another DOA iPod remind them that you are entitled to a brand new iPod after your third iPod, just so they know that you know what you're talking about.
     
  3. MacinJosh macrumors 6502a

    Joined:
    Jan 29, 2006
    Location:
    Finland
    #3
    Hmm... so you get a brand new iPod if your older gen iPod is shot. Maybe not so horrible luck after all, eh?
     
  4. abeyk macrumors regular

    abeyk

    Joined:
    Jul 9, 2006
    Location:
    Houston, TX
  5. ero87 thread starter macrumors 65816

    ero87

    Joined:
    Jan 17, 2006
    Location:
    New York City
    #5
    Interesting! Is there any official documentation that I can use as a reference when speaking to customer service? I don't wanna tell them: "Yeah, some guy in a forum said that you need to give me a new iPod." :)
     
  6. sam10685 macrumors 68000

    sam10685

    Joined:
    Feb 2, 2006
    Location:
    Portland, OR
    #6
    get another replacement, sell it on ebay immediatly and use the $$$ you get to buy a brand new 5th generation ipod. that's what i'd do.
     

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