My iPod photo was replaced because of hardware failure in june. The replacement had the same sad icon face happening, so i sent that in and got another replacement. Now THIS replacement is giving me the sad face, and won't switch into disk mode. It's still in the 90-day warranty, but i'm sick of getting refurb ipods that are boudn to break within weeks. Is there a way for me to yell at apple and have them send me a REAL solution? I'm very very frustrated.