Hotmail junk filter

Discussion in 'Web Design and Development' started by markgodley, May 20, 2009.

  1. macrumors regular

    Joined:
    Mar 25, 2009
    #1
    Hey,

    I run a site using digital delivery, after a customer pays their item is sent to them via email. But hotmail is marking everyone of them as junk.

    Any idea why this is happening or solutions?

    thanks
     
  2. macrumors 65816

    design-is

    Joined:
    Oct 17, 2007
    Location:
    London / U.K.
  3. thread starter macrumors regular

    Joined:
    Mar 25, 2009
    #3
    Sure, its pre-paid cards. i.e we scratch the card off and scan them in, when they customer buys they are sent a scanned copy of their card. Its fully automated.
     
  4. Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #4
    Probably your mail gateways or domain hold a low ranking - meaning they're renowned for sending out crap.

    Lookup
    .
     
  5. thread starter macrumors regular

    Joined:
    Mar 25, 2009
    #5
    I put my link in that above link. Didnt bring any results my hosting company is xilo.net
     
  6. Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #6
    www.mxtoolbox.com -> xilo.net

    Records:
    mxf1.xilo.net 193.238.80.41
    mxf2.xilo.net 193.227.247.41

    SenderBase: mxf1.xilo.net & mxf2.xilo.net

    They both have Neutral rankings actually, so although Microsoft might not use these lists for their spam filter exactly, it seems unlikely they'd differ greatly.

    :confused:
     
  7. thread starter macrumors regular

    Joined:
    Mar 25, 2009
    #7
    So is there anything i can do?
     
  8. Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #8
    Nothing that I know of...over to someone else...
     
  9. macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #9
    In the product purchase page, mention something like this

    Occasionally filters misclassify our emails. After purchasing, please add [email as image] to your address book and check your junk mail box in case it is misdelivered.
     
  10. macrumors member

    Joined:
    Oct 22, 2006
    Location:
    earth
    #10
  11. macrumors newbie

    Joined:
    May 26, 2009
    #11
    They're actually only inbound mail exchangers and do not deal with outbound email.

    After doing some digging markgodley, the server you are on is listed as "Good" at Senderbase.

    If you're sending mail from a web base script (i.e. PHP) try using SMTP instead of php mail() to pass to the mai server. Also try enabling SPF (which should already be on) and even DomainKeys - these can also both help.

    It'll be a case of trial and error.. but if you need any more help, do drop a ticket on your account.
     

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