How can I contact Apple Head Office?

Discussion in 'Apple, Inc and Tech Industry' started by act1980, Oct 27, 2012.

  1. macrumors regular

    act1980

    Joined:
    Apr 18, 2010
    #1
    I have had a number of problems with one of my Apple devices that I won't go in to on here. I have spoken with 4 different senior advisors all have which have been useless, unhelpful and not sympathetic to my situation.

    I would like to be able to contact Apple head office as I think they should be aware of this.

    Does anyone have the contact details of who I would need to speak to?

    I just feel like I'm going round in circles and not getting anywhere!:(
     
  2. macrumors newbie

    andlil

    Joined:
    Oct 6, 2012
    Location:
    Helsingborg, Sweden
    #2

    Apple
    1 Infinite Loop
    Cupertino, CA 95014
    408.996.1010

    Good luck!
     
  3. macrumors 68000

    Joined:
    Jul 1, 2008
    Location:
    Sweden
  4. macrumors 6502

    Joined:
    Jun 30, 2010
    #4
    When you call Apple corporate headquarters at "408-996-1010", try asking for "Apple Executive Customer Service" department and I hope you get positive results!
     
  5. macrumors 68020

    Joined:
    Jun 29, 2012
    Location:
    Colorado Springs USA for now
    #5
    Maybe your expectations are a bit to high and you're simply not satisfied with the answers you're receiving. Bold portion above is the reason I believe this. Maybe take the time to explain your issue?
     
  6. macrumors 65816

    Joined:
    Sep 17, 2009
    #6
    I had an issue 6 months ago, I emailed Tim, Steve, and support@apple.com I eventually (week later) got a call from Tim cook's office and they resolved my issue.
     
  7. macrumors 68000

    vastoholic

    Joined:
    Jan 28, 2009
    Location:
    Tulsa, OK
    #7
    Why did you email Steve?
     
  8. macrumors 6502a

    Joined:
    Nov 18, 2010
    #8
    That's great. What was the issue
     
  9. macrumors 68040

    Joined:
    Apr 3, 2011
    Location:
    London, UK.
    #9
    I was wondering the same thing as he was no longer with us by that time.
     
  10. macrumors 68020

    BFizzzle

    Joined:
    May 31, 2010
    Location:
    Austin TX
    #10
    well im sure his company emails are forwarded to tim/his staff


    as others have stated OP. Email Tim Cook and someone will contact you. If anything is going to be done.. thats it.
     
  11. macrumors 68040

    Joined:
    Apr 3, 2011
    Location:
    London, UK.
    #11
    Maybe so but if you're going to email Tim Cook anyway what's the point of emailing Steve Jobs as well.
     
  12. macrumors 65816

    Joined:
    Sep 17, 2009
    #12
    steve jobs's emails are still opened and viewed by people in the main office, that is why i sent it to various emails. the issue was related to how i was treated in the one retail location over a macbook by one of the employees that needed to be fired on the spot. it was resolved and i was compensated by customer relations for the issue at hand.
     
  13. macrumors 68020

    BFizzzle

    Joined:
    May 31, 2010
    Location:
    Austin TX
    #13
    twice as likely to have it read?
     
  14. macrumors 68040

    Joined:
    Apr 3, 2011
    Location:
    London, UK.
    #14
    Maybe but it just seems a bit insensitive to me sending email to someone who has passed away and is no longer with the company.
     
  15. thread starter macrumors regular

    act1980

    Joined:
    Apr 18, 2010
    #15
    Thanks for all the feedback guys!

    I will definitely send Tim an email!:)
     
  16. macrumors regular

    Joined:
    Jun 25, 2011
    Location:
    Dallas/Ft. Worth
    #16
    Let us know how it goes
     
  17. thread starter macrumors regular

    act1980

    Joined:
    Apr 18, 2010
    #17
    I just got round to emailing them today. Will definitely let you know how it goes, thanks again for all your help guys!!:)
     
  18. macrumors 68040

    braddick

    Joined:
    Jun 28, 2009
    Location:
    Encinitas, CA
    #18
    Be patient. Sometimes emails sent to Blackberrys are delayed.

    ;)
     
  19. macrumors 68030

    tymaster50

    Joined:
    Oct 3, 2012
    Location:
    New Jersey
    #19
    I'm sure none of the issues are big enough to contact the CEO. If you're having a problem with an employee you should contact the manager, not the CEO who probably doesn't even know who the guy is.
     
  20. macrumors regular

    Joined:
    Apr 24, 2009
    #20
    People seem to think that their small problems are worthy of going straight to the top of the chain. It's not like Tim Cook has a multi-billion dollar company to run or anything.

    -d
     
  21. macrumors 65816

    Joined:
    Nov 4, 2010
    #21
    You needed someone fired on the spot? So pathetic.
     
  22. macrumors 68030

    tymaster50

    Joined:
    Oct 3, 2012
    Location:
    New Jersey
    #22
    Tim Cook when he gets an email about some retail employee acting up "Omg why do these people think I care? Ugh I wish I didn't have to give out my email."
    What he has to say "we will look into it"
     
  23. macrumors regular

    Joined:
    Jun 9, 2011
    #23
    You don't think outside emails are screened by an underling? Besides, he probably might enjoy being so powerful..."am I not merciful???"
     
  24. macrumors 68030

    tymaster50

    Joined:
    Oct 3, 2012
    Location:
    New Jersey
    #24
    I know if someone emailed me over them not liking the answer one of my employees told me I would just immediately delete it. I would have bigger problems than "oh I had an issue and the people weren't completely understanding they need to be fired"
     
  25. thread starter macrumors regular

    act1980

    Joined:
    Apr 18, 2010
    #25
    I was advised by several members of staff in various stores to send an email to Tim.

    Just because I am not going into detail about my issues doesn't mean that people should assume that it's not important enough to email head office.

    People shouldn't be so quick to assume and judge situations they know nothing about.
     

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