How can I get my iPhone 4 camera lens replaced?

Discussion in 'iPhone' started by mtnDewFTW, Feb 2, 2012.

  1. macrumors 6502a

    mtnDewFTW

    Joined:
    Oct 26, 2009
    Location:
    California
    #1
    Hi everyone! I'm sorry in advance if this question has been beat to death already.

    My iPhone 4 camera lens is VERY scratched. Even though the rest of the back is pretty much scratch free. Keep in mind that I don't use a case. At first, it didn't' really bother me, but the scratches just kept on happening, so now I can't even take a picture. It looks very blurry. I tried to see if replacing the backplate would also replace the lens, but it turns out that it doesn't.

    Does anyone know of any way of getting this fixed? Or how much it costs? I want to take it to Apple and have them do it, rather than to it myself at home.

    Thanks so much!
     
  2. macrumors 6502

    Mortalias

    Joined:
    Aug 24, 2011
    Location:
    Los Angeles, CA
    #2
    Same exact thing for me. I'm only posting in this thread in hope for an answer for both of us :p
     
  3. macrumors 68000

    Joined:
    Sep 18, 2010
    Location:
    Hamilton, New Zealand
    #3
    It isn't the actual lens scratched, it's a part of the black plate. You'll need a new backplate. Apparently apple stores charge $29 to get it replaced.
     
  4. thread starter macrumors 6502a

    mtnDewFTW

    Joined:
    Oct 26, 2009
    Location:
    California
    #4
    Thanks for the reply! But are you sure? I called my local Apple store to ask if it was a part of the backplate or not, and the guy on the phone said that it wasn't. And when I asked how I could get the lens replaced, he said that I would just need to come down and talk to a genius myself.
     
  5. macrumors 68000

    Joined:
    Sep 18, 2010
    Location:
    Hamilton, New Zealand
    #5
    Just did a quick search

    http://forums.macrumors.com/showthread.php?t=1271880
     
  6. macrumors regular

    Joined:
    Sep 14, 2009
    #6
    I had the back plate of my iPhone 4 replaced for exactly this reason a couple of months ago. I can confirm that the lens you are talking about is a part of the back plate and the whole plate is easily replaced in about 2 minutes. My photos are so much clearer now -- it's like night and day! I now make sure I don't slide my phone around too much on the desk. I just put it down and pick it straight up. So far, no new scratches have appeared.

    I was expecting to pay $29, but the Genius did it for free after he couldn't find the billing entry for it on his store iPod touch. This was right after the 4S came out, and I suspect they might have quietly eliminated or changed the $29 replacement program with the advent of AppleCare+. Then again, maybe he just couldn't find the entry for some other reason. The only way you can find out for sure is to make an appointment and see what they say.
     
  7. thread starter macrumors 6502a

    mtnDewFTW

    Joined:
    Oct 26, 2009
    Location:
    California
    #7
    Thank you so much! this was hugely helpful. I made an appointment at my local Apple store. I can't wait to get this problem fixed!
     
  8. macrumors member

    Joined:
    Nov 1, 2011
    #8
    I had this happened before so now I just stick a tiny piece of scotch tape on the camera.

    Beats the inconvenience of replacing the back plate.

    I don't take a lot of pictures though.
     
  9. macrumors newbie

    Joined:
    Jul 29, 2013
    #9

    I vote for stick a piece of scotch tape, i did it on my iPhone 5 and it keep my camera lens cleans perfectly.
     
  10. macrumors demi-god

    Joined:
    Apr 20, 2009
    Location:
    NY
  11. macrumors 6502a

    Lostanddamned

    Joined:
    May 3, 2009
    Location:
    London, UK
    #11
    Because the sapphire crystal lens doesn't do that already.
     
  12. macrumors 604

    cynics

    Joined:
    Jan 8, 2012
    #12
    Just to mention this is a VERY easy DIY repair for the 4/4S for those of you that don't live within a reasonable distance to an Apple store.

    You can get the tools, new screws and a backplate from ifixit. Btw if you are going to do it you may want to replace the battery too since its right there.
     
  13. macrumors newbie

    Joined:
    Jul 29, 2013
    #13
    So does the sapphire crystal work or not ? Why they put it on my iPhone ?
     
  14. macrumors 6502a

    Lostanddamned

    Joined:
    May 3, 2009
    Location:
    London, UK
    #14
    This is known as sarcasm. I am sarcastically pointing out that the sapphire crystal lens is very good at defending against scratches.
     
  15. macrumors G5

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #15
    Mother of necro threads, this is from early 2012...
     
  16. macrumors 65816

    Joined:
    Jul 3, 2013
    #16
    Images though scotch tape can't be as good. :p

    The 5 has a saphire cover so it will not scratch and there is no need to cover.
     
  17. macrumors newbie

    Joined:
    Jul 29, 2013
    #17
    Excepts iPhone 5 which phone has saphire cover ? does galaxy s3 and s4 has saphire cover ?
     
  18. macrumors 65816

    Joined:
    Jul 3, 2013
    #18
    What?
     
  19. macrumors 6502a

    mikeydeezy

    Joined:
    Jun 15, 2010
    Location:
    MN, USA
    #19
    Tell that to my iphone. :(
     
  20. macrumors 65816

    Joined:
    Nov 15, 2010
    #20
    Actually, the battery can be tricky IMO. If you don't clean the connectors properly, you will have signal issues. That what keeps me from even thinking about replacing my battery...
     
  21. macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #21
    You asked about getting the lens replaced. What's on the backplate isn't actually the lens, more like a lens cover.

    Believe me I've done it a few dozen times over the year. Book an appt, it's $29 since it is 'user damage'. Takes them longer to do the paperwork than the repair.
     
  22. macrumors newbie

    Joined:
    Jul 29, 2013
    #22
    Clean the connector and use some saving battery soft can help a lots!
     

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