How do I activate an AT&T ordered iPhone 5? Just Says No Service?

Discussion in 'iPhone' started by falconman515, Sep 21, 2012.

  1. macrumors 6502a

    falconman515

    Joined:
    Jun 8, 2010
    #1
    Got my iPhone 5 in the mail just not and its all set-up restoring from back-up but it still says no service?

    Do I need to call AT&T to get it activated?

    Thanks for the info. :)
     
  2. macrumors 65816

    Joined:
    Nov 2, 2009
    Location:
    By Grabthar's Hammer
    #2
    If you ordered online you should have received an activation link with your initial order. You'd need to click on that link and enter your IMEI and ICCID numbers to activate your phone.
     
  3. thread starter macrumors 6502a

    falconman515

    Joined:
    Jun 8, 2010
    #3
    I looked back in my order emails and there was nothing in regards to activating the new phone once it arrives. :(
     
  4. macrumors 65816

    Joined:
    Nov 2, 2009
    Location:
    By Grabthar's Hammer
    #4
    I was mistaken...looking back it was in the email from ATT that they sent when it shipped.

    It had the link to track the order and a link to activate it once it was received.
     
  5. macrumors newbie

    Joined:
    Sep 21, 2012
    #5
  6. macrumors 6502

    Joined:
    Sep 14, 2012
    #6
    You go to the activations link and go through the process there.

    After your activated on your number you have to wait 15 mins or so for it to take effect.

    Then turn your phone all the way off by holding down the button then slide to turn off.


    Then turn your Phone back on.

    It should now be activated.
     
  7. thread starter macrumors 6502a

    falconman515

    Joined:
    Jun 8, 2010
    #7

    This is what I get on this link:

    ACT005: We apologize for any inconvenience. iPhone users must connect to iTunes to activate service. All other users click here to register your mobile number and update your new equipment. If you need further assistance, please contact Customer Service at 1-800-331-0500.

    I have already connected to iTunes after restoring from back-up and there is no activation process that takes place.

    Still stuck with No Service
     
  8. macrumors 6502

    Joined:
    Sep 14, 2012
    #8
    Install Itunes.

    Plug in your phone.

    Go through ATT activation page again.
     
  9. thread starter macrumors 6502a

    falconman515

    Joined:
    Jun 8, 2010
    #9
    Never got an email when it shipped just a text message was all.

    ----------

    Been there done that ... I plug into iTunes and it does nothing ... just shows my phone like it normally would.
     
  10. macrumors 6502

    Joined:
    Sep 14, 2012
    #10
    You have to plug your phone into itunes and let it charge.

    Then go to the webpage and try the activation for the number and it should go through.

    But let the phone sit plugged in for 15 mins, unplug it, then turn it off and turn it back on.
     
  11. macrumors member

    Joined:
    Jul 30, 2009
    #11
    Use live chat option on att.com - have them provision your IMEI and ICCID and reboot your phone :apple:

    I did this today and it was instant.
     
  12. macrumors 6502a

    Joined:
    Sep 13, 2012
    #12
    I has to call AT&T wireless. Whe. You punch in your cell phone number it say you have recently upgraded, would you like to activate. Follow the prompts and it only took about 5 minutes. After that LTE!
     
  13. thread starter macrumors 6502a

    falconman515

    Joined:
    Jun 8, 2010
    #13
    Go to what webpage?
     
  14. macrumors 6502

    Joined:
    Sep 14, 2012
    #14
  15. falconman515, Sep 21, 2012
    Last edited: Sep 21, 2012

    thread starter macrumors 6502a

    falconman515

    Joined:
    Jun 8, 2010
    #15
    The link you supplied was the same as above and did not work ... al I got was the erro I stated above.

    So ... I called the number in the error and it walked me through me a few steps and said my phone is now activated ... said to turn off for 5 minutes then turn back on .... I did this and when I turned back on it said no service for about 30 seconds and then kicked in!

    I am now active.

    Thanks though for all the info .. I would have never got that number if I didn't use the link and get that error.

    Thanks again and I hope everyone enjoys there new phone! :D
     
  16. macrumors 6502a

    Joined:
    Apr 25, 2006
    #16
    Here is how I activated my wife's iPhone this morning. You need like it was brand new, so you will need to do a factory reset. Walkthrough the setup on the phone and during that process, it will activate. If it doesn't give you any activation screens, call AT&T or go to an AT&T Store and they will activate it for you. Just have your IMEI in hand so they can ID your handset.
     
  17. macrumors 6502a

    Joined:
    Apr 10, 2007
    Location:
    erf
    #17
    Are you guys sure about that? Because every time I go to the website it keeps telling you to do it in iTunes.... Not going to lie, this is frusterating.
     
  18. thread starter macrumors 6502a

    falconman515

    Joined:
    Jun 8, 2010
    #18
    If you are having the same issue as me call this number: Customer Service at 1-800-331-0500

    I stated above how it worked for me. Hope this does it for you as well.
     
  19. macrumors regular

    Joined:
    Sep 12, 2006
    Location:
    Michigan
    #19
    Step 4 in from the email: "4. Activate your device online at att.com/Activations or by calling 1-866-895-1099 from another phone."

    The activations web page did not work for me.

    I called the phone number above and it worked perfectly. It is all automated and was a quick, simple process.
     
  20. macrumors member

    Joined:
    Feb 11, 2004
    Location:
    Orlando, FL
    #20
    I second this. Couldn't activate all day, finally called the number, easy automated process, phone is activated. Thanks everyone!
     
  21. macrumors 6502a

    Joined:
    Apr 10, 2007
    Location:
    erf
    #21
    ended up breaking down n calling em, haha. no problems they got it goin in 5-10 minutes.
     

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