How do I get a new battery from Apple for free?

Discussion in 'MacBook Pro' started by eddx, Apr 13, 2008.

  1. macrumors regular

    eddx

    Joined:
    May 12, 2005
    Location:
    Manchester, UK
    #1
    I have had my macbook pro since June 2006. Obviously I have Apple Care which covers the computer till June 2009. Six months ago I began to notice my battery life had gone down from around 2 hours to really rubbish. I timed really rubbish last night - 6 minutes, from fully charged to complete switch off, no warnings no nothing.

    At Christmas I took it in to the Genius Bar and they said the battery wasn't covered under AppleCare but they could send the machine away for 7-10 days to get the problem looked at. I can't afford 48 hours without my only computer let alone 7+ days.

    I read that people have done this, and I can not afford £99 ($195) for a new battery.

    How do I get a new free battery for this computer?
     
  2. macrumors 68000

    EvanLugh

    Joined:
    Aug 29, 2007
    Location:
    Developer land
    #2
    Run in
    Grab a battery
    Run out

    If you have AC i don't see why they won't repair it. Ring up, I was told to pay for my iPod stuff but I phoned up and they shipped me a box, straight out homie.
     
  3. thread starter macrumors regular

    eddx

    Joined:
    May 12, 2005
    Location:
    Manchester, UK
    #3
    Sorry, you miss understood me. They offered to repair the computer for free but I can't afford the time with the machine.

    What I need to them to replace the battery without having to have them take away the machine for testing.

    Yes, I could go to the Apple store and buy a new battery, but surely there must be people who have had similar issues and got their battery replaced for free?
     
  4. macrumors 68000

    EvanLugh

    Joined:
    Aug 29, 2007
    Location:
    Developer land
    #4
    If they will repair it for free, take the option or keep suffering, I don't see the problem. And I *need* to have and read my emails within the second I get them, So I bought a cheap Laptop and an iPhone.
     
  5. thread starter macrumors regular

    eddx

    Joined:
    May 12, 2005
    Location:
    Manchester, UK
    #5
    I have an iPhone for this. I am a photographer who uses my MacBook Pro for work seven days of the week. Being my only computer 7-10 days of not being able to do my job would be impractical.

    Sadly, I am not successful enough to afford a second mac at this point in my life.

    The computer is very userable, it is just annoying when out on a photo shoot and a client wants to preview some samples or get copies of some high quality files - we have to go around looking for a power outlet because "my battery is rubbish".

    Please give me some advice about what I can say - maybe I should email Steve Jobs?
     
  6. macrumors 68000

    EvanLugh

    Joined:
    Aug 29, 2007
    Location:
    Developer land
    #6
    They won't repair it there and then, it'll be gone for atleast 2 days if you send it to an authorized service centre.
     
  7. macrumors 6502

    Joined:
    Jun 25, 2007
    #7
  8. macrumors 601

    Chaszmyr

    Joined:
    Aug 9, 2002
    #8
    If your battery is one of the ones recalled then they will replace it. They will want to make it take several days and have you send it in and Apple send you one back, but if you go to the store and are really insistent that you have a reason that you need a battery soon, they'll likely swap it out in the store. Again, though, this is only if it's one that was recalled.
     
  9. thread starter macrumors regular

    eddx

    Joined:
    May 12, 2005
    Location:
    Manchester, UK
    #9
    I have checked a similar page before but thought I would just remove my battery to check. Its still bad news. My battery has the correct model number for replacement "A1175" however the serial number above the bar code does not end in any of the three codes they have on that page.

    Can someone please tell me what the battery policy is for the macbook pro and applecare customers? Thanks
     
  10. macrumors 65816

    Joined:
    Feb 18, 2008
    #10
    Policy:
    your battery is a CONSUMABLE. after 1 year good luck. Apple doesnt have to replace squat for you. Batteries loose their abilities after about a year, they decline. Its just life.

    But apple doesnt owe you anything! Not even with applecare.

    spend the money if it annoys you. Dont expect a company to shell you out another battery just because the one you have has been used. :(
     
  11. macrumors G3

    QuarterSwede

    Joined:
    Oct 1, 2005
    Location:
    Colorado Springs, CO
    #11
    Even though his battery isn't one of the ones affected by the recall I'm still going to clear this incorrect post up.

    I had a 12" PB battery that was affected a while ago. What Apple does is send you a new battery and once you get it put the recalled one in the box and slap the shipping label they give you on it and ship it back. You won't be a day without a battery (not that it matters in his case).
     
  12. macrumors 601

    Chaszmyr

    Joined:
    Aug 9, 2002
    #12

    Well, I didn't remember the details, because my case was different. My battery was completely nonfunctional (it puffed up like a balloon), and I would have had to wait for Apple to send me a battery, so in essence I would have been completely without a battery.
     
  13. macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #13
    If the battery has less than 300 charge cycles, and is at less than 80% capacity, you should be able to get them to replace the battery under Applecare as its clearly a manufacturing defect. You can check this in Apple Menu>About this Mac>More Info>Power.


    While Apple may want to take a look (or an authorised repair shop) themselves, I see no reason why they'd need to take your computer away from you for longer than 5-10 minutes to check out the battery stats are as you say.

    I got a straight battery swap in the mail, though I have had a fair few issues with my MacBook.
     
  14. thread starter macrumors regular

    eddx

    Joined:
    May 12, 2005
    Location:
    Manchester, UK
    #14
    Health Information:

    Cycle count = 126
    Battery health = Fair
    Orginial Battery Capacity = 5500 mAh
    Current Battery Capacity = 4130 mAh (75%)
    Current time on battery from full charge = 5-10 minutes

    So ringing AppleCare on Monday morning armed with the above information I should be able to get them to send me out a new battery and when I receive it I can ship them this current defected one back, for free. Yes?
     
  15. macrumors 68000

    EvanLugh

    Joined:
    Aug 29, 2007
    Location:
    Developer land
    #15
    To be honest mate, if you needed it that much you would just pay the cost to send the battery. But I don't think they'll charge you.
     
  16. macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #16
    At 75% capacity it should still last a lot more than 6 minutes, more like 2 hours.

    To be honest if its only lasting 6 minutes, the battery capacity may not be the main issue. It is possible that it is just being mis-reported though, which make sense as to why the machine just spontaneously switched off.

    However as they do owe you a new battery given the figures quoted in the system profile, and that is a fairly painless replacement, I'd push for it, but be nice to the staff on the phone :). You will also have to give your credit/debit card number in case you don't return the battery.
     
  17. Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #17
    The battery in my MBP was having similar problems to yours. It was only 9 months old having already replaced in the recall but it never seemed to be as good as the original battery, eventually it got so bad it would just shut down and lose my work without any warning.

    I booked an appointment with a Genius at the Bullring Store and they changed it under AppleCare on the spot after running a few checks.
     
  18. Guest

    Joined:
    Feb 19, 2008
    Location:
    United States
    #18
    Call AppleCare, and they should send you a new battery by mail, especially if you give them your battery health info. 75% Capacity should give you way more than 10 minutes. When you call, they ask for a credit card # incase you don't return your current battery back to them. Once you receive your new battery in the mail, you can send your current battery back to Apple for free in the same box they sent the new battery in. I have done it before, and it works out really well. At least in the US, they ship it next day air and even provide you with a tracking number to track your replacement battery as it is sent out to you.
     
  19. thread starter macrumors regular

    eddx

    Joined:
    May 12, 2005
    Location:
    Manchester, UK
    #19
    I have just got off the phone to Apple. I told them my serial number and he told me I have a 12 month old 15inch MacBook Pro. After about 20 minutes of him trying to put my details in the system its in the mail.

    According to Apple I now have a FREE battery for my MacBook Pro on its way, it should be here in 5 working days. I told them the same as I told you guys above, that I had taken it in to the Apple Store and they wanted to send it away but I couldn't be without my computer for work. I told them I feel it was bad of Apple that they had expected me to pay £99 ($195USD) for a new battery when I had paid £279 ($550USD) on AppleCare.

    I will post when I receive my new battery and let you guys know what kind of improvements it makes to my system.

    Has anyone else had a similar macbook battery problem?
     
  20. thread starter macrumors regular

    eddx

    Joined:
    May 12, 2005
    Location:
    Manchester, UK
    #20
    I have now had my new MacBook Pro battery for 48 hours. Yes, Apple Fedexed it over to me and it was with me in under 24 hours. It work fantastically well and after a full charge I now get at least 2 hours of a charge.

    I got my FREE battery!!!

    Currently lay in bed on my wi-fi network, been on battery for nearly an hour and it still says 2 hours 11 minutes / 72% remaining. Good times :D
     
  21. macrumors 6502a

    ozziegn

    Joined:
    Aug 16, 2007
    Location:
    Central FL Area
    #21
    and yet another fine story about how good Apple really treats their customers.

    too bad not too many other companies can say the same thing.
     
  22. macrumors 603

    marksman

    Joined:
    Jun 4, 2007
    #22
    Heartwarming tale.

    It is crazy how much you Euros have to pay for apple stuff though.

    $199 for a battery? $550 for Applecare?

    Yikes.
     

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